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Cash Collections Specialist
hace 1 mes
Costa Rica, San Jose. Lonza, a global leader in life sciences with operations across three continents, empowers talented individuals to drive innovation and improve people's lives.
The primary responsibility of the Cash Collections Specialist for Collections is to manage assigned accounts, respond to correspondence, and make telephone contacts to ensure timely invoice payment and resolution within established key performance indicators (KPIs) and service level agreements (SLAs).
Key Responsibilities:
Develop and implement an effective collection strategy to track all accounts properly and obtain promises to pay. Organize and prioritize customer calls to maximize collections from the largest customers/invoices based on established KPIs and SLAs.
- Collaborate with the commercial area to achieve organizational targets by driving joint initiatives.
- Address and resolve disputes on time with the respective area.
- Maintain accurate and up-to-date records of collection calls, invoices, and status updates in relevant systems, including follow-up details, promises to pay, and any other relevant information related to the collection effort.
- Investigate and initiate queries with customers in a timely manner to resolve unpaid balances based on established KPIs and SLAs.
- Ensure that invoices are uploaded into customer web portals and quality-checked for accuracy.
Key Requirements:
A high level of proficiency in Advanced English (spoken and written).
- A Technical High School degree in Accounting or an advanced Bachelor's degree or equivalent in Accounting, Business, or a related field.
- At least 1 year of experience in an Accounts Receivable Collections position in a Shared Service Center, with proven ability to negotiate with sales/customers, analyze credit reports, and manage order processes.
- Highly preferred expertise in ERP (SAP) and intermediate Excel skills, including VLOOKUPs and pivot tables.
In line with industry standards, we estimate the annual salary for this position to be around $60,000 USD, taking into account the company's global competitiveness and the local cost of living.
