Advanced Collections Specialist
hace 1 día
At Lonza, we're driven by a passion for life sciences and a commitment to making a meaningful difference in the world.
As an Advanced Collections Specialist, you'll play a critical role in our financial operations, working closely with cross-functional teams to ensure timely payment and efficient cash flow management.
Your primary function will be to manage a portfolio of assigned accounts, typically more complex in nature, and respond to correspondence and telephone contact to guarantee timely invoice processing, follow-up, and account resolution.
You'll work collaboratively with the Collection Analyst to provide training and support, as well as serve as a resource to the Collection Supervisor or other departments where needed.
Key Responsibilities:
- Develop and execute a collection strategy to ensure all accounts are properly tracked, ensuring timely invoice processing and payment scheduling.
- Determine reasons for non-payment and negotiate promises to pay from customers, while organizing and prioritizing customer calls to maximize collections on the largest customers/invoices based on established KPIs and SLAs.
- Maintain accurate systems, collection calls, and invoice logs with status updates, follow-up details, promises to pay, and/or any other relevant information related to the collection effort.
- Work disputes, investigate, and initiate queries with customers in a timely manner to resolve unpaid balances based on established KPIs and SLAs.
Key Requirements:
- Advanced English language proficiency (spoken and written).
- Technical High School degree in Accounting or an advanced Bachelor's degree or equivalent in Accounting, Business, or a related field.
- At least 3 years of experience within Accounts Receivable in an SSC.
- Highly preferred ERP (SAP) and excellent Excel skills (including vlookups and pivot tables) and Hyperion.
We offer a competitive salary range of $60,000 - $80,000 per year, commensurate with experience, plus additional benefits such as comprehensive health insurance, retirement savings plan, and generous paid time off. Our dynamic and inclusive work environment is perfect for those who thrive in a collaborative setting and are passionate about delivering exceptional results.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with a disability, protected veteran status, or any other characteristic protected by law.
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