Advanced Windows Deployment Specialist

hace 2 semanas


San José, San José, Costa Rica Microsoft A tiempo completo

Empowering Customer Success with Microsoft

About Us:

We are a global leader in technology, committed to empowering every person and organization on the planet to achieve more.

Our Mission:

We strive to deliver life-changing innovations that impact billions of lives worldwide.

About the Role:

We're seeking an Advanced Windows Deployment Specialist to join our team. This role is part of our Customer Experience and Success (CEnS) organization, responsible for strategy, design, and implementation of the Microsoft end-to-end customer experience.

Your Responsibilities:

  • Handle complex, technical issues using code-level techniques such as trace analysis, debugging tools, and reverse engineering.
  • Collaborate with Product Engineering teams to drive engagement and improve incident resolution.
  • Work alongside Serviceability and engineering teams to improve troubleshooting and remediation processes.
  • Drive process improvements to enable effective troubleshooting and remediation.
  • Provide technical coaching and mentoring to junior engineers.
  • Lead or participate in building communities with peer delivery roles.

Qualifications:

Language Qualification: Fluent English reading, writing, and speaking skills required.

Technical Requirements:

  • Windows System Administration and Configuration knowledge.
  • Familiarity with registry, file storage, user accounts, event logs, auditing, performance monitoring, networking, and other areas.
  • Desirable: experience in automated installation of Windows, user profile management, Windows Update management, and other areas.

Estimated Salary: $140,000 - $200,000 per annum based on location and experience.



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