Advanced Technical Support Specialist
hace 2 meses
As an Advanced Technical Support Specialist at Equifax, you will play a key role in providing high-level technical support to customers through in-person interactions five days a week in the office. Your primary responsibility will be to assess and resolve complex system or service issues using your advanced problem-solving skills and independent judgment.
About the Role
We are seeking a skilled professional who can maintain a log of system issues and communicate customer feedback to junior staff to enhance their skill development. You must have a deep understanding of our products and services, as well as excellent communication and interpersonal skills.
Key Responsibilities
- Contribute to technical support at our TechBar locations
- Configure and set up laptops, mobile phones, monitors, printers, and other IT-related systems according to our established standards
- Take ownership of installing End User Computing devices in offices and cubes
- Deliver new equipment within agreed service levels
- Perform asset disposition by removing hard drives and recording serial numbers in our Asset Management system
- Record technical issues and solutions in ServiceNow
- Monitor open calls and act as the customer's advocate to ensure prompt resolution
- Proactively identify and complete projects that add value to the department and our customers
- Serve as the point of contact for 3rd party technology and facilities vendors/partners
- Perform other assigned activities as responsibilities dictate
- Communicate unresolved issues effectively to the next level of support with full troubleshooting documentation
Requirements
- High School Diploma / Technical High School Graduate
- Fluent English skills (B2/C1) and active Cloud Certification is strongly preferred
What Sets You Apart
- Basic knowledge of Windows Server Operating Systems
- Ability to conduct research into various computing issues as required
- Ability to prioritize and execute tasks effectively in a high-pressure environment
- Solid analytical and problem-solving skills
- Exceptional customer service orientation
Estimated Salary Range: $60,000 - $80,000 per year based on location and experience
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