Advanced Technical Support Specialist

hace 2 meses


San José, San José, Costa Rica Equifax A tiempo completo

As an Advanced Technical Support Specialist at Equifax, you will play a key role in providing high-level technical support to customers through in-person interactions five days a week in the office. Your primary responsibility will be to assess and resolve complex system or service issues using your advanced problem-solving skills and independent judgment.

About the Role

We are seeking a skilled professional who can maintain a log of system issues and communicate customer feedback to junior staff to enhance their skill development. You must have a deep understanding of our products and services, as well as excellent communication and interpersonal skills.

Key Responsibilities

  • Contribute to technical support at our TechBar locations
  • Configure and set up laptops, mobile phones, monitors, printers, and other IT-related systems according to our established standards
  • Take ownership of installing End User Computing devices in offices and cubes
  • Deliver new equipment within agreed service levels
  • Perform asset disposition by removing hard drives and recording serial numbers in our Asset Management system
  • Record technical issues and solutions in ServiceNow
  • Monitor open calls and act as the customer's advocate to ensure prompt resolution
  • Proactively identify and complete projects that add value to the department and our customers
  • Serve as the point of contact for 3rd party technology and facilities vendors/partners
  • Perform other assigned activities as responsibilities dictate
  • Communicate unresolved issues effectively to the next level of support with full troubleshooting documentation

Requirements

  • High School Diploma / Technical High School Graduate
  • Fluent English skills (B2/C1) and active Cloud Certification is strongly preferred

What Sets You Apart

  • Basic knowledge of Windows Server Operating Systems
  • Ability to conduct research into various computing issues as required
  • Ability to prioritize and execute tasks effectively in a high-pressure environment
  • Solid analytical and problem-solving skills
  • Exceptional customer service orientation

Estimated Salary Range: $60,000 - $80,000 per year based on location and experience



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