Collections Specialist
hace 4 días
**About Moody's Investors Service:**
We are a leading provider of credit ratings, research, and risk analysis to the global financial community. Our Shared Services teams operationally support our business units, enabling us to deliver exceptional services to our customers.
**Salary Estimate:** $60,000 - $80,000 per year, depending on experience and qualifications.
**Job Description: Collections Specialist - Credit and Accounts Receivable
As a Collections Specialist at Moody's Investors Service, you will play a critical role in our Shared Services team. Your primary responsibility will be to navigate unscripted calls with clients, understand their queries, and assign them to the relevant team for resolution. You will also maintain accurate records in our internal collections system, investigate credit items, and provide detailed explanations to clients.
**Key Responsibilities:
- Navigate unscripted calls with clients to understand their queries and assign them to the relevant team for resolution.
- Maintain accurate records in our internal collections system of all communication with clients.
- Investigate credit items from assigned portfolios, reconciling accounts and providing detailed explanations to clients.
- Support internal adjustment processes and customer record maintenance.
- Educate clients on their credit balances and offer correct recourse options.
**Requirements:
- At least 2 years of experience in B2B collections within a financial/corporate environment.
- Strong written and verbal communication skills.
- Competence in Excel, Word, and PowerPoint.
- Knowledge of Power BI advantageous.
- Fluency in English and Spanish is essential.
**Why Join Us?**
At Moody's Investors Service, we value our employees as our core asset. We look beyond outcomes to ensure that behaviors and interactions matter. Our workplace culture supports our mission to be the Agency of Choice for our customers, employees, and future employees. We embody behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect, and Passion.
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