Senior Exposure Control Specialist

hace 2 meses


San José, San José, Costa Rica World Fuel Services A tiempo completo

At World Fuel Services, we value the skills and expertise of our employees, who drive our global success through collaboration and innovative thinking. We strive to create a culturally-diverse and entrepreneurial environment where individuals can thrive and contribute to our high-performance culture.

**Job Summary**

We are seeking a seasoned professional to fill the role of Senior Exposure Control Specialist. As a key member of our team, you will be responsible for managing a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements. Your primary focus will be on timely collections, ensuring payment deadlines are met and adhering to company policies.

**Key Responsibilities**

- Collect Accounts Receivable from a worldwide base of customers through verbal and written communication.

- Manage a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations.

- Determine and document reasons for overdue payments - obtain payment commitments.

- Record information about financial status of customer and status of collection efforts.

- Collaborate with the Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables.

- Identify and escalate potential problems related to the financial status of a customer/group to necessary teams.

- Identify negative changes in customer payment behavior and alert management accordingly.

- Balance effective collections with maintaining a positive customer experience.

- Respond promptly to customer needs; respond to requests for service and assistance; meet commitments.

- Liaise with credit professionals to identify risk within the portfolio and exercise the need to prioritize/maximize collections in these areas.



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