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Customer Collections Specialist

hace 1 mes


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Collections Specialist to join our team in Heredia, Costa Rica. As a Customer Collections Specialist, you will play a critical role in ensuring timely payments from customers.

Job Summary

The primary responsibility of this position is to contact customers who are behind on their bills to arrange payment plans and understand the reasons for their delinquency. You will work closely with customers to resolve their issues promptly and efficiently.

Key Responsibilities
  • Contact customers to arrange payment plans and discuss payment options.
  • Negotiate payment terms and arrangements as needed.
  • Review account information thoroughly to understand customer inquiries and needs.
  • Overcome consumer objections and engage with customers to resolve their issues.
Requirements
  • Prior experience in customer service or a related field is preferred.
  • English proficiency of CEFR B2 / 85% or better is required.
  • High school education or equivalent is preferred.
What We Offer

We provide a competitive salary of $950 USD per month, plus a potential monthly bonus of up to $300 USD. Our benefits package includes:

  • A Monday-to-Friday schedule with weekends off.
  • A performance-based bonus system.
  • Birthday day off (paid).
  • Marriage leave (3 days paid).
  • Bereavement leave (3 days paid).
  • Free counseling sessions.
  • Free transportation.
  • An annual merit increase.
  • Dental benefit.
  • SmartFit partnership.
  • Employee discount hub.
  • Free parking for all employees.
About Us

Bill Gosling Outsourcing provides a career opportunity in customer service with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace that promotes both personal and professional growth.