Collections Specialist

hace 1 semana


San José, San José, Costa Rica Acquia A tiempo completo
Unlock Your Potential as a Collections Specialist at Acquia

At Acquia, we empower ambitious brands to create digital customer experiences that matter. As a Collections Specialist, you will play a vital role in our Finance Organization, working closely with the Revenue Team to ensure timely and accurate collections.

Key Responsibilities:
  • Manage collection functions on a daily basis, resolving customer billing concerns and requests in a timely and professional manner.
  • Ensure accurate and timely notices are sent to customers for aged balances, maintaining a high level of customer satisfaction.
  • Review unique customer scenarios to determine the best possible path for a quick resolution, utilizing your analytical skills and knowledge of general ledger systems.
  • Participate in audits as necessary to ensure compliance and accuracy, working closely with the audit coordinator.
  • Contribute to the implementation of newly acquired companies, ensuring seamless integration of banking, collections efforts, and allowance considerations.
  • Analyze our allowance for bad debt on a monthly basis, providing insights and recommendations for improvement.
  • Maintain and support customer emails through our ticketing system, ensuring prompt and effective communication.
Requirements:
  • 1-3 years of related experience in collections, revenue accounting, or a related field.
  • Proficient in Microsoft Office applications and Google Office Suite.
  • Advanced written and verbal communication skills, with the ability to work effectively with customers and internal stakeholders.
  • Knowledge of general ledger systems, including SAP, Oracle, and Intacct.
  • Strong work ethic, accountability, and ability to multitask in a fast-paced environment.
  • Team player with the ability to work independently and proactively respond to inquiries and deliver results.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for collections and revenue accounting, we encourage you to apply for this exciting opportunity to join our team at Acquia.


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