Senior Collections Specialist
hace 1 mes
Join our team at SYK Costa Rica Services S.R.L as a Senior Collections Analyst and take on the challenge of managing complex A/R portfolios to ensure timely payment of open receivables.
About the Role:The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, accurate account reconciliation, prompt and effective escalation of unpaid past-due balances, log and follow-up on disputed receivables, write-offs of uncollectible A/R balances, and other processes required to maintain an appropriate customer worklist in the Stryker's newly created Costa Rica Shared Service Center.
Key Responsibilities:- Effectively manage a worklist comprised of the most complex accounts in the portfolio.
- Take on complex reporting and month-end reconciliation responsibilities when needed.
- Effectively contact all customers in the assigned portfolio to ensure payment as per terms.
- Promptly log and follow-through on any disputed balances to resolve and pay them.
- Provide information for reports on delinquent accounts as needed.
- Proactively escalate to Management, Credit, and Internal Partners accounts in delinquency.
- Promote strong collaborative relationships with internal customers, including Customer Service, Sales, and other departments.
- Perform reconciliation of accounts to resolve problems.
- Identify, recognize, and address red flags before they become problems.
- Proactively and timely escalate large collection or reconciliation issues.
- Work with other Invoice to Cash teams to help resolve operational issues and improve processes.
- Maintain documentation on transactions to facilitate the review and audit of books and records.
- Comply with all internal control procedures to ensure accurate financial records.
- Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance, or related field.
- Adequate use of the MS Office Suite; advanced Excel is required.
- C1 level English; other languages are a plus.
- Relevant experience on SAP and Oracle; GETPAID is a big plus.
- 3 to 5 years of relevant working experience in Business-to-Business collections.
- Relevant experience in Finance Shared Services Centers, preferably in American or Multinational companies.
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