Senior Collections Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

**Job Summary**

We are seeking a skilled Collections Specialist to manage collection efforts for assigned portfolios of accounts. This role requires a detail-oriented individual with strong analytical and communication skills.

**Responsibilities**

- Manage collection efforts for assigned portfolio of accounts
- Conduct detailed research, queries, reconciliation, and analysis required to resolve all nonpayment disputes
- Resolve dispute matters, review refunds, and process account adjustments
- Produce account status reports for management review
- Develop solutions and implement action plans to resolve delinquencies in a timely and effective manner
- Monitor and maintain assigned accounts, customer calls, and small balance write-offs

**Requirements**

- 2 years experience in the accounting department
- 2 years Excel experience
- English proficiency equivalent to B2/C1 level

**What Sets You Apart**

- Salesforce and Oracle experience
- University student or graduate, preferably in business administration, finances, accounting, or related fields
- Ability to care for and watch over the group's objectives and results
- Performs tasks according to established procedures with process improvement capability



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