Collections Operations Senior Analyst

hace 2 meses


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

The Collections Operations Senior Analyst role at Equifax executes operational processes to enhance the efficiency of the collections team. Critical thinking, innovative problem solving, and effective collaboration with other departments are essential to ensure that processes are managed efficiently and issues are resolved quickly.

Key Responsibilities:

  • Manage collections tasks not directly related to direct collections activities, including account suspensions, cancellations, write-offs, clearing on-account credit balances, issues related to invoice uploads and purchase orders, and maintain contact and other system data.
  • Follow standard operating procedures (SOP) to ensure that work gets completed on a uniform and timely basis.
  • Identify and participate in process improvement opportunities to improve the efficiency of the overall collections team.
  • Take on actions that distract from the core collections activities to improve the efficiency of the collectors.
  • Manage special customer communications campaigns.
  • Ensure that data updates, including customer contact information, are processed in an accurate and timely manner.
  • Work closely with billing, sales, and other departments to resolve operations-related issues that impact the collections team.

Requirements:

  • 3 to 5 years of experience working in Collections B2B.
  • English fluency required (B2/C1 level) with good English written and oral communication skills.
  • 90% knowledge of Excel skills.

Preferred Qualifications:

  • University student or graduate; preferably in business administration, finances, accounting, or related fields.
  • Experience in developing, working with, and improving standard processes.
  • The ability and flexibility to work on a variety of collections processes.
  • Strong analytical and problem-solving skills.
  • Excellent follow-through on responsibilities and ability to consistently meet deadlines.
  • Highly developed soft skills (excellent oral and written communication skills, ability to inspire team members, committed and responsible attitude, open to giving and receiving feedback, etc.).
  • Outstanding teamwork.


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