Senior Operations Analyst

hace 2 meses


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Role Overview

Experian is a leading global information services company, and we are seeking a skilled Senior Operations Analyst to join our team. As a Senior Operations Analyst, you will play a crucial role in maintaining the operating rhythm, providing operational support, and collaborating with cross-functional teams to drive business objectives.

Key Responsibilities

  • Help maintain the operating rhythm, including quarterly business review meetings and other similar forums.
  • Gather data from various internal and external sources, ensuring accuracy and completeness, and maintain databases to support analytics and reporting needs.
  • Design, develop, and maintain dashboards that provide insights into operational metrics and performance indicators, ensuring they are user-friendly and provide actionable insights.
  • Analyze complex data sets to identify trends, patterns, and insights, and translate data findings into clear, understandable reports and presentations for stakeholders at all levels.
  • Use data-driven insights to recommend improvements to operational processes, work with cross-functional teams to implement changes, and measure impact.
  • Prepare regular and ad-hoc reports, highlighting key operational metrics and insights for management review.
  • Collaborate with ESS & regional stakeholders across the organization to understand their operational needs and deliver solutions that support business objectives.

Requirements

  • Bachelor's degree in Business, Statistics, Management, or a related field.
  • Proficient in data analysis and visualization tools, such as SQL, Tableau, and Power BI.
  • Minimum of 5 years of experience in data analysis, business analysis, or a similar role.
  • Experience of working in a multinational environment.
  • Experience working in a dynamic technology company.
  • Strong Excel and PowerPoint skills.
  • Experience with collaboration technologies, such as MS Teams, Confluence, Aha, SharePoint, and Mural.
  • Strong analytical and problem-solving skills, with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Excellent communication skills, with the ability to translate complex data into actionable insights and write communication drafts for product launches.

Additional Information

This is a permanent home-based role in Costa Rica. No relocation available. Our benefits include medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.



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