Collections Portfolio Analyst
hace 1 mes
The Collections Portfolio Analyst will play a key role in resolving delinquent customer issues by analyzing account data, developing effective solutions and implementing action plans to minimize past due balances.
We are looking for a detail-oriented professional who can provide exceptional customer service, prepare accurate reports, process refunds, review account adjustments, and resolve client discrepancies and short payments efficiently.
Key Responsibilities:
- Analyze delinquent accounts to identify patterns and trends
- Develop and implement strategies to reduce past due balances
- Provide timely and effective communication with customers
- Prepare and analyze aging reports to inform business decisions
- Contribute to month-end closing activities
- Perform other duties as assigned
Requirements:
- English fluency (B2 level)
- 1-2 years of customer service experience
- Proficiency in Excel or Google Sheets (70% passing score)
Preferred Qualifications:
- Collections experience
- Familiarity with G-suite and Oracle
- Ability to work independently with minimal supervision
- Process improvement capabilities
Estimated Salary Range: $45,000 - $60,000 per year, depending on qualifications and location. This is a full-time position offering a competitive salary and benefits package.
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