Senior Collections Specialist
hace 2 semanas
Job Title: Senior Collections Analyst
About the Role:
We are seeking a highly skilled Senior Collections Analyst to join our team in Heredia. As a key member of our team, you will be responsible for executing collection activities efficiently and effectively in compliance with company policies and procedures.
Your Key Responsibilities:
- Execute collection activities efficiently and effectively in compliance with company policies and procedures.
- Ensure collection of missed or outstanding payments from clients are minimized.
- Responsible for the cash collection of a designated customer portfolio using dedicated software/systems and resolve billing disputes in a manner that is fair and timely.
- Focus on managing portfolio of receivable accounts and ensure aged balances remain within the set business targets. Update bad debts provision, prepare analysis on debts and monitor account performance.
- Prepare reconciliation of accounts and resolve discrepancies which arise.
- Prepare scheduled/ad hoc financial analysis reports.
- Adhere to agreed service levels, company policies and procedures.
- Resolve operational issues and escalate to supervisor where necessary.
Your Profile:
- Strong team player.
- Familiar with Microsoft Office or equivalent tools.
- Good verbal and written communication skills in English (C1 level).
- 2 – 4 years of work experience.
- Industry or shared services experience is an added advantage.
Our Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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