Collections Operations Senior Analyst

hace 2 meses


San Francisco, Heredia, Costa Rica Brenntag A tiempo completo

Our team currently has an opening for a Senior Collections Analyst

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YOUR ROLE & RESPONSIBILITIES

  • Conduct collection activities with efficiency and effectiveness while adhering to company policies and procedures.
  • Minimize the collection of overdue or outstanding payments from clients.
  • Manage cash collection for a specific customer portfolio utilizing dedicated software/systems and address billing disputes in a fair and timely manner.
  • Focus on overseeing a portfolio of receivable accounts, ensuring aged balances align with established business targets.
  • Update provisions for bad debts, prepare debt analysis, and monitor account performance.
  • Prepare account reconciliations and resolve any discrepancies that may arise.
  • Generate scheduled and ad hoc financial analysis reports.
  • Comply with agreed service levels, company policies, and procedures.
  • Address operational issues and escalate to a supervisor when necessary.

YOUR PROFILE

  • Strong team player.
  • Proficient in Microsoft Office or equivalent tools.
  • Excellent verbal and written communication skills in English (C1 level).
  • 2 – 4 years of relevant work experience.
  • Experience in industry or shared services is a plus.

OUR OFFER

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