Collections Operations Senior Analyst
hace 2 meses
Our team currently has an opening for a Senior Collections Analyst
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YOUR ROLE & RESPONSIBILITIES
- Conduct collection activities with efficiency and effectiveness while adhering to company policies and procedures.
- Minimize the collection of overdue or outstanding payments from clients.
- Manage cash collection for a specific customer portfolio utilizing dedicated software/systems and address billing disputes in a fair and timely manner.
- Focus on overseeing a portfolio of receivable accounts, ensuring aged balances align with established business targets.
- Update provisions for bad debts, prepare debt analysis, and monitor account performance.
- Prepare account reconciliations and resolve any discrepancies that may arise.
- Generate scheduled and ad hoc financial analysis reports.
- Comply with agreed service levels, company policies, and procedures.
- Address operational issues and escalate to a supervisor when necessary.
YOUR PROFILE
- Strong team player.
- Proficient in Microsoft Office or equivalent tools.
- Excellent verbal and written communication skills in English (C1 level).
- 2 – 4 years of relevant work experience.
- Experience in industry or shared services is a plus.
OUR OFFER
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