Investment Risk Specialist

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Merchant Risk Investigator. As a key member of our fraud prevention team, you will play a critical role in safeguarding Amazon's global marketplaces by evaluating merchant accounts and identifying potential risks.

Key Responsibilities
  • Investigate suspicious merchant activity and behavior to ensure compliance with Amazon's policy guidelines.
  • Communicate effectively with buyers, external customers, and internal stakeholders to make informed decisions about risk.
  • Identify and escalate new fraud patterns and trends to minimize potential risks.
  • Work collaboratively with cross-functional teams to resolve issues affecting financial, legal, and reputational risk.
  • Meet weekly productivity and quality standards for investigations.
Requirements
  • 6+ months of customer service experience.
  • Experience with Microsoft Office products and applications.
  • Ability to work a flexible schedule, including weekends, nights, and/or holidays.
  • Fluent English language skills (reading, writing, and speaking).
  • Bachelor's degree.
Preferred Qualifications
  • Experience in fraud, risk management, data research, collections, or banking.
About Amazon Support Services Costa Rica SRL

Amazon Support Services Costa Rica SRL is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients while fostering a positive and inclusive work environment.


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