Product Specialist

hace 4 días


San José, San José, Costa Rica Zenoti A tiempo completo
About the Role

Zenoti is seeking a highly skilled Product Specialist to join our adoption services team. As a key member of our team, you will play a critical role in leading the implementation of feature add-ons and enhancements to our customers' Zenoti solution.

As a Product Specialist, you will work closely with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.

You will be responsible for independently handling customer adoption procedures while delivering excellent customer service. This includes leading demos, training, and conducting walk-throughs and solution reviews through excellent customer presentations.

Additionally, you will drive proofs of concept and pilots for high-priority and complex customers. You will also be responsible for proactively identifying and mitigating significant risks, unknowns, and issues to the implementation plan, addressing customer issues and concerns in a timely manner to ensure customer satisfaction.

Key Responsibilities
  • Lead the implementation of feature add-ons and enhancements to customer's Zenoti solution
  • Work with customers to understand their business requirements and define scope
  • Plan and implement enhancements and adoption of Zenoti software features to streamline operations and drive increased revenue
  • Independently handle customer adoption procedures while delivering excellent customer service
  • Lead demos, training, and conducting walk-throughs and solution reviews through excellent customer presentations
  • Drive proofs of concept and pilots for high-priority and complex customers
  • Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan
  • Address customer issues and concerns in a timely manner to ensure customer satisfaction
Requirements
  • 10 years of experience in Implementation and support of Enterprise SaaS products
  • Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions
  • Strong business consulting experience or equivalent in an external customer-facing role
  • Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions
  • Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding
  • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation
  • Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
  • Strong ability to demo/train and deliver excellent customer presentations
  • Strong logical, analytical and problem-solving skills
  • Ability to learn new skills and operate in a fast-paced and changing environment
  • Good to have knowledge of accounting principles, inventory management, and business processes optimization
  • Experience in the wellness/spa industry is a plus
  • Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry


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