Product Support Specialist
hace 4 semanas
Datasite is a global leader in M&A and high-value transactions, providing data rooms and SaaS technology to deliver projects worldwide. We're seeking a skilled Product Support Specialist to join our team and contribute to our success.
Job Description:
Schedule for this position is Tuesday - Saturday, 6:00am-2:30pm. This position is hybrid; minimum 1 day per week in our office. Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds).
Key Responsibilities:
- Provide product support for Datasite's software platform by assisting customers with simple to moderately complex questions and problems.
- Troubleshoot issues to resolution and directly answer user questions.
- Collaborate with other team members to achieve timely resolution.
- Provide advice and training to customers on Datasite products via phone and web meetings.
- Guide customers through consultative discussions including feature demonstrations to meet their specific needs.
- Capture all service requests, interactions, and communications in Salesforce Service Cloud.
- Build positive relationships with customers.
- Develop knowledge of industry and customer use cases and workflow.
Requirements:
- High school diploma required.
- Expert fluency in both Portuguese and English.
- Strong technical aptitude and learning agility.
- 1-3 years previous experience in a client service or product support environment.
- Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand.
- Intermediate Excel skills required including experience using functions such as VLOOKUP.
- Strong attention to detail when working with data and spreadsheets with quality of work being the utmost importance.
- Independent problem solving and troubleshooting skills.
- Ability to work well in a team collaboration environment.
- Excellent organizational skills and attention to detail.
Preferred Requirements:
- Bachelor's degree in related field.
- Advanced Excel skills.
- Experience in the M&A industry.
Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.
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