Support Operations Specialist
hace 3 semanas
Job Summary
We are seeking a highly analytical and detail-oriented Support Operations Specialist to join our team in Costa Rica. As a Support Operations Specialist, you will be responsible for investigating and resolving vendor chargeback disputes, ensuring that our internal processes are optimized, and providing education to our vendors.
About the Role
This is a full-time, permanent position based in Costa Rica, and you will be required to work from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia. The production schedule for this role is Monday to Friday from 6:00am to 3:00pm.
Key Responsibilities
- Investigate and resolve vendor chargeback disputes
- Ensure that internal processes are optimized
- Provide education to our vendors
- Identify issues and proactively seek solutions
- Actively look for areas of opportunity for improvement of SOPs (Standard Operation Procedures) and internal documentation
Requirements
To be successful in this role, you will need to have a university bachelor's degree in any field, working experience in peer coaching, mentoring, and/or training, and proficiency in English and Portuguese.
About Amazon Support Services Costa Rica Srl
Amazon Support Services Costa Rica Srl is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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