Support Operations Specialist

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking a highly analytical and detail-oriented Support Operations Specialist to join our team in Costa Rica. As a key member of our Vendor Chargeback Dispute Management team, you will be responsible for investigating and resolving vendor chargeback disputes in a timely and efficient manner.

Key Responsibilities

  • Investigate and analyze vendor chargeback disputes to determine the root cause and recommend resolution.
  • Communicate with vendors and stakeholders to gather information and resolve disputes.
  • Develop and implement process improvements to reduce the flow of chargebacks.
  • Participate in the education of vendors to improve communication and reduce disputes.
  • Identify areas for improvement in SOPs and internal documentation.

Requirements

  • University bachelor's degree in any field.
  • Working experience in corporate customer service, back-office, or contact center environments.
  • B2 English proficiency.
  • B2 Italian proficiency.

Working Conditions

This is a full-time, permanent position based in Costa Rica. The selected candidate will be required to work from our SJO19 building, located in the America Free Zone (AFZ), Cariari, Heredia, in a hybrid-model, attending two days to the office and rest of the days from home.

Production Schedules

We are currently offering two production schedules for this role:

  • Monday to Friday from 6:00am to 3:00pm.
  • Wednesday to Saturday 6:00am to 5:00pm (4x10).


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