Sales Operations Support Specialist

hace 2 meses


San José, San José, Costa Rica Splunk A tiempo completo
Splunk Job Opportunity

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. We're seeking a skilled Sales Operations Support Specialist to become an integral part of our high-energy, fast-paced team.

About the Role

As a Sales Operations Support Specialist, you will be responsible for resolving issues on user access, account data, quoting, and opportunity booking. You will act as a point of contact in all aspects of account management, transaction processing from opportunity to booking, including educating and training Sales on the use of systems and processes. You will also document recurring issues logged by internal teams, work one-on-one with Sales to structure quotes and certify company standards are followed accordingly, and proactively engage with Sales Reps to precheck opportunity transactions, booking documents, and quotes for open deals before Quarter/Year-end.

Responsibilities

- Resolve system errors and give clear instructions to Sales Reps to fix the errors in a timely manner.
- Create, update, cleanse, and enrich accounts, researching through available data sources, manual correction, or using automation tools.
- Resolve system access issues or proactively address ongoing field system access needs.
- Work closely with Partner Operations, Distribution Operations, Sales Operations, Partner Development, and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e., Proof of Sell Thru, billing).
- Work cross-functionally on non-compliant orders and provide direction and clarity on steps to resolve order issues, including data quality updates that need to be made.
- Communicate and collaborate on process challenges with internal teams for process efficiencies.
- Reconcile amounts on orders submitted from Sales to the reported bookings and revenues received from Finance.

Requirements

- Bachelor's Degree in Business or equivalent practical experience.
- 1-2 years of hands-on experience utilizing Salesforce and Salesforce CPQ (Configure, Price, Quote) to support business users.
- Strong knowledge and experience in Sales Operations (preferably in a software and/or SaaS (Software-As-A-Service) sales organization).
- Ability to manage multiple, competing priorities with management support.
- Outstanding attention to detail, accuracy, and timely adherence to deadlines.
- Ability to adapt to changing processes and follow them, as well as suggest changes where needed.
- Excellent written and verbal communication skills - ability to compose effective and accurate correspondence cross-functionally with various internal and external parties.
- Scheduling flexibility, as required, during critical periods such as Month/Quarter/Year End close, etc.
- Strong analytical skills - ability to investigate common SFDC CPQ behavior and determine the root causes of system errors and fix them quickly.
- Possess critical thinking - ability to justify and validate the accuracy of all booking documents.
- Ability to work under pressure.
- Expect working across North American time zones to support all U.S. based selling teams (EST to PST).

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