Sales Operations Support Specialist

hace 3 semanas


San José, San José, Costa Rica Splunk A tiempo completo
Splunk Job Opportunity

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. We're seeking a skilled Sales Operations Support Specialist to become an integral part of our high-energy, fast-paced team.

About the Role

As a Sales Operations Support Specialist, you will be responsible for resolving issues on user access, account data, quoting, and opportunity booking. You will act as a point of contact in all aspects of account management, transaction processing from opportunity to booking, including educating and training Sales on the use of systems and processes. You will also document recurring issues logged by internal teams, work one-on-one with Sales to structure quotes and certify company standards are followed accordingly, and proactively engage with Sales Reps to precheck opportunity transactions, booking documents, and quotes for open deals before Quarter/Year-end.

Responsibilities

- Resolve system errors and give clear instructions to Sales Reps to fix the errors in a timely manner.
- Create, update, cleanse, and enrich accounts, researching through available data sources, manual correction, or using automation tools.
- Resolve system access issues or proactively address ongoing field system access needs.
- Work closely with Partner Operations, Distribution Operations, Sales Operations, Partner Development, and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e., Proof of Sell Thru, billing).
- Work cross-functionally on non-compliant orders and provide direction and clarity on steps to resolve order issues, including data quality updates that need to be made.
- Communicate and collaborate on process challenges with internal teams for process efficiencies.
- Reconcile amounts on orders submitted from Sales to the reported bookings and revenues received from Finance.

Requirements

- Bachelor's Degree in Business or equivalent practical experience.
- 1-2 years of hands-on experience utilizing Salesforce and Salesforce CPQ (Configure, Price, Quote) to support business users.
- Strong knowledge and experience in Sales Operations (preferably in a software and/or SaaS (Software-As-A-Service) sales organization).
- Ability to manage multiple, competing priorities with management support.
- Outstanding attention to detail, accuracy, and timely adherence to deadlines.
- Ability to adapt to changing processes and follow them, as well as suggest changes where needed.
- Excellent written and verbal communication skills - ability to compose effective and accurate correspondence cross-functionally with various internal and external parties.
- Scheduling flexibility, as required, during critical periods such as Month/Quarter/Year End close, etc.
- Strong analytical skills - ability to investigate common SFDC CPQ behavior and determine the root causes of system errors and fix them quickly.
- Possess critical thinking - ability to justify and validate the accuracy of all booking documents.
- Ability to work under pressure.
- Expect working across North American time zones to support all U.S. based selling teams (EST to PST).

  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the RoleWondery, an Amazon company, is seeking a highly organized and detail-oriented Sales Operations Specialist to join our Account Management team. As a key member of our team, you will be responsible for validating and inputting accurate order information into our Order Management System, analyzing data to ensure data hygiene, and working with our...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Support Operations SpecialistThis is a full-time, permanent position based in Costa Rica, offering a unique opportunity to work in a dynamic and collaborative environment. As a Support Operations Specialist, you will be responsible for managing vendor chargeback disputes, ensuring accurate and timely resolution, and improving internal processes to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly analytical and detail-oriented Support Operations Specialist to join our team in Costa Rica. As a Support Operations Specialist, you will be responsible for investigating and resolving vendor chargeback disputes, ensuring that our internal processes are optimized, and providing education to our vendors.About the RoleThis is...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is seeking a highly analytical and detail-oriented Support Operations Specialist to join our team in Costa Rica. As a Support Operations Specialist, you will be responsible for investigating and resolving vendor chargeback disputes in a timely and efficient manner.Key Responsibilities:Investigate and analyze vendor...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Support Operations SpecialistThis is a full-time, permanent position based in Costa Rica, offering a unique opportunity to work in a dynamic and fast-paced environment. As a Support Operations Specialist, you will be responsible for managing vendor chargeback disputes, ensuring accurate and timely resolutions, and providing exceptional customer...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Support Operations SpecialistThis is a non-remote, full-time, seasonal (11 months) hourly position based in Costa Rica and does not offer relocation benefits. To be eligible for consideration, job applicants must be located and legally authorized to work in Costa Rica.The Vendor Chargeback Dispute Management (VCDM) team in Costa Rica is seeking a...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Support Operations SpecialistThis is a full-time, permanent position based in Costa Rica, requiring relocation to the country. The selected candidate must be legally authorized to work in Costa Rica to be eligible for consideration.About the RoleThe Vendor Chargeback Dispute Management team in Costa Rica is seeking a Support Operations Specialist...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Support Operations SpecialistThis is a full-time, permanent position based in Costa Rica, offering a unique opportunity to work in a trilingual environment. As a Support Operations Specialist, you will be responsible for investigating and resolving vendor chargeback disputes, ensuring a balanced resolution between Amazon's policies and the...

  • Sales Support Specialist

    hace 3 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're looking for a skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you'll play a critical role in delivering world-class management of client requests and critical escalations. Your primary responsibility will be to quickly solve issues that affect business, earning our customers' and partners' trust to...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is committed to building a safer and more resilient digital world. As a leading unified security and observability platform provider, we empower our customers to keep their digital systems secure and reliable.The Splunk team is passionate about creating an amazing career destination, reflected in our numerous awards as a best place to work. We believe...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Support Operations SpecialistThis is a non-remote, full-time, seasonal (11 months) position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.About the RoleThe Vendor Chargeback Dispute Management (VCDM) team in Costa...


  • San José, San José, Costa Rica Intel A tiempo completo

    **Job Summary:**The Sales Operations Specialist will provide expertise on SAP Price, Order Management, and Price Determination Logic, responding to worldwide internal and external user price inquiries and price escalations. Key responsibilities include maintaining price data accuracy, creating and publishing Intel Customer Price Lists, and driving master...

  • Sales Operations Manager

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Key Responsibilities:As a Sales Operations Manager at Amazon Support Services Costa Rica Srl - B20, you will be responsible for executing goals and strategic direction for the team, ensuring alignment with broader business goals and vision. You will conduct deep dive analytics on issues affecting Seller business performance and provide the Voice of the...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Support Operations SpecialistThis is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.About the RoleThe Vendor Chargeback Dispute Management team (VCDM) in Costa Rica is...


  • San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Job Title: Sales Operations Data SpecialistAbout Us:Hitachi Solutions is a global solutions integrator passionate about designing, developing, and delivering cutting-edge cloud solutions to help our clients innovate across their entire business.Job Description:Key Responsibilities:Understand and manage CRM Sales & Marketing data, including accounts,...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    **Job Description**Mondelez International: Driving Business SuccessWe are looking for an experienced Sales Operations Specialist to join our team at Mondelez International. As a key member of our operational team, you will be responsible for implementing operational capabilities and supporting the operational elements for our markets.Key...


  • San José, San José, Costa Rica Epson America, Inc A tiempo completo

    Service Center Specialist role at Epson America, Inc requires a professional who can effectively monitor and analyze data to support the operation of Authorized Service Centers. This position involves collaborating with various teams including Sales & Marketing, Finance, Service & Support, and Customers. Key responsibilities include reporting to the Mgr.,...


  • San José, San José, Costa Rica Trdfin Support Service Pvt Ltd A tiempo completo

    Trdfin Support Service Pvt Ltd is seeking a highly skilled Trade Finance Sales Specialist to join our global sales team. As a Trade Finance Sales Specialist, you will be responsible for identifying opportunities and generating sales from your country of residence.Main Responsibilities:Identify opportunities and generate sales from your country of...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly analytical and detail-oriented Support Operations Specialist to join our team in Costa Rica. As a key member of our Vendor Chargeback Dispute Management team, you will be responsible for investigating and resolving vendor chargeback disputes in a timely and efficient manner.Key ResponsibilitiesInvestigate and analyze vendor...


  • San José, San José, Costa Rica Convera A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Convera. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesResolve client queries and issues in a timely and professional mannerUtilize business and product...