Data Management Specialist

hace 2 días


San José, San José, Costa Rica Hitachi Solutions A tiempo completo

**Job Overview**

Hitachi Solutions is a global solutions integrator passionate about designing, developing, and delivering cutting-edge cloud solutions. Our firm develops business services and technology powering some of the products you use every day.

We are seeking an experienced Data Management Specialist to join our team. As a key member, you will be responsible for understanding and managing CRM sales & marketing data, including accounts, contacts, and leads.

**Responsibilities:**

- Continuously improve CRM data and support sales & marketing processes and programs.
- Manage list imports, analyzing data in Excel, uploading/updating CRM records, and resolving data and import errors.
- Champion data management efforts and communicate associated business benefits and impacts to sales & marketing.
- Identify and correct data inconsistencies, performing searches within CRM, exporting lists to Excel for analysis, making recommendations for data improvements, and completing data corrections.
- Document data and CRM processes, including field parameters and requirements.
- Ensure accuracy, quality, and reliability of data.
- Develop effective solutions to address data and process gaps.

**Requirements:**

- Bachelor's degree required.
- 1-2 years of experience in sales, sales support, analysis, reporting, or similar roles.
- Proficiency in Microsoft Office (Excel functions like VLOOKUP and Fuzzy lookup).
- Experience with CRM systems, Microsoft Dynamics 365 preferred.
- Excellent verbal and written communication skills in English and Spanish.
- Ability to articulate processes, data analysis findings, and recommendations for improvements.
- Solid analytical skills, researching data, drawing conclusions, and digging into details.
- Quick learner, adapting to new processes and systems.
- Detail-oriented, following specific instructions for data requests and updates to CRM.
- Well-organized and methodical, keeping source data files clean and organized.
- Assertive, motivated, and driven to strive for continual data and process improvement.

**Benefits:**

As a valued member of our team, you can expect competitive compensation, bonus plans, medical, dental, and vision coverage, life insurance and disability programs, retirement savings with company match, paid time off, and flexible work arrangements.



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