Customer Operations Specialist for Sales Enablement and Support
hace 7 días
Splunk is committed to building a safer and more resilient digital world. As a leading unified security and observability platform provider, we empower our customers to keep their digital systems secure and reliable.
The Splunk team is passionate about creating an amazing career destination, reflected in our numerous awards as a best place to work. We believe in embracing our employees' unique qualities, which we call 'million data points'. When you become a part of our team, we encourage you to bring your whole self, including your work experience, problem-solving skills, and passion.
**Job Summary:**
We are seeking a highly motivated Customer Operations Specialist to join our fast-paced sales operations team. In this role, you will have the opportunity to make a significant impact on our business by providing excellent support to our sales teams.
**Key Responsibilities:**
1. Resolve user access, account data, quoting, and opportunity booking issues in a timely and efficient manner.
2. Serve as a point of contact for all aspects of account management, transaction processing from opportunity to booking, including educating and training Sales on system use and processes.
3. Document recurring issues logged by internal teams and collaborate with them to resolve these issues.
4. Work closely with Sales to structure quotes and ensure company standards are followed accurately.
5. Proactively engage with Sales Representatives to precheck opportunity transactions, booking documents, and quotes for open deals before Quarter/Year-end.
6. Troubleshoot system errors and provide clear instructions to Sales Representatives to fix these errors in a timely manner.
7. Assist Sales with completing quotes, including providing ad-hoc training when needed.
8. Create, update, cleanse, and enrich accounts using available data sources, manual correction, or automation tools.
9. Resolve system access issues or proactively address ongoing field system access needs.
10. Collaborate with Partner Operations, Distribution Operations, Sales Operations, Partner Development, and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition.
**Requirements:**
1. Bachelor's Degree in Business or equivalent practical experience.
2. 1-2 years of hands-on experience using Salesforce and Salesforce CPQ (Configure, Price, Quote) to support business users.
3. Knowledge and experience in Sales Operations, preferably in a software and/or SaaS (Software-As-A-Service) sales organization.
4. Ability to manage multiple competing priorities with management support.
5. Outstanding attention to detail, accuracy, and timely adherence to deadlines.
6. Ability to adapt to changing processes and follow them, suggesting changes where necessary.
7. Excellent written and verbal communication skills, enabling effective correspondence cross-functionally with various internal and external parties.
8. Scheduling flexibility during critical periods such as Month/Quarter/Year End close, etc.
9. Strong analytical skills to investigate common SFDC CPQ behavior and determine the root causes of system errors and fix them quickly.
10. Possess critical thinking ability to justify and validate the accuracy of all booking documents.
11. Ability to work under pressure and across North American time zones to support all U.S.-based selling teams (EST to PST).
**Estimated Salary Range:** CRC 14,400,000 - 19,800,000 per year
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