Customer Operations Specialist for Sales Enablement and Support
hace 2 meses
Splunk is committed to building a safer and more resilient digital world. As a leading unified security and observability platform provider, we empower our customers to keep their digital systems secure and reliable.
The Splunk team is passionate about creating an amazing career destination, reflected in our numerous awards as a best place to work. We believe in embracing our employees' unique qualities, which we call 'million data points'. When you become a part of our team, we encourage you to bring your whole self, including your work experience, problem-solving skills, and passion.
**Job Summary:**
We are seeking a highly motivated Customer Operations Specialist to join our fast-paced sales operations team. In this role, you will have the opportunity to make a significant impact on our business by providing excellent support to our sales teams.
**Key Responsibilities:**
1. Resolve user access, account data, quoting, and opportunity booking issues in a timely and efficient manner.
2. Serve as a point of contact for all aspects of account management, transaction processing from opportunity to booking, including educating and training Sales on system use and processes.
3. Document recurring issues logged by internal teams and collaborate with them to resolve these issues.
4. Work closely with Sales to structure quotes and ensure company standards are followed accurately.
5. Proactively engage with Sales Representatives to precheck opportunity transactions, booking documents, and quotes for open deals before Quarter/Year-end.
6. Troubleshoot system errors and provide clear instructions to Sales Representatives to fix these errors in a timely manner.
7. Assist Sales with completing quotes, including providing ad-hoc training when needed.
8. Create, update, cleanse, and enrich accounts using available data sources, manual correction, or automation tools.
9. Resolve system access issues or proactively address ongoing field system access needs.
10. Collaborate with Partner Operations, Distribution Operations, Sales Operations, Partner Development, and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition.
**Requirements:**
1. Bachelor's Degree in Business or equivalent practical experience.
2. 1-2 years of hands-on experience using Salesforce and Salesforce CPQ (Configure, Price, Quote) to support business users.
3. Knowledge and experience in Sales Operations, preferably in a software and/or SaaS (Software-As-A-Service) sales organization.
4. Ability to manage multiple competing priorities with management support.
5. Outstanding attention to detail, accuracy, and timely adherence to deadlines.
6. Ability to adapt to changing processes and follow them, suggesting changes where necessary.
7. Excellent written and verbal communication skills, enabling effective correspondence cross-functionally with various internal and external parties.
8. Scheduling flexibility during critical periods such as Month/Quarter/Year End close, etc.
9. Strong analytical skills to investigate common SFDC CPQ behavior and determine the root causes of system errors and fix them quickly.
10. Possess critical thinking ability to justify and validate the accuracy of all booking documents.
11. Ability to work under pressure and across North American time zones to support all U.S.-based selling teams (EST to PST).
**Estimated Salary Range:** CRC 14,400,000 - 19,800,000 per year
-
Global Sales and Finance Operations Enablement Specialist
hace 3 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoAbout the RoleWe are seeking a highly skilled Global Sales and Finance Operations Enablement Specialist to join our Finance Operations team at Smartsheet. This role is a key part of our sales support infrastructure, responsible for ensuring seamless deal execution across various sales channels.Key ResponsibilitiesCollaborate with cross-functional teams...
-
Global Operations Enablement Specialist
hace 4 semanas
San José, San José, Costa Rica Intel A tiempo completoJob OverviewThis role is part of Intel's Sales and Marketing organization, focusing on enabling business solutions globally. As a Global Operations Enablement Specialist, you will collaborate closely with cross-functional teams to drive scalable solutions, models, and capabilities that accelerate revenue growth.The successful candidate will play a key role...
-
Strategic Sales Enablement Specialist
hace 2 días
San José, San José, Costa Rica Zm Financial Systems A tiempo completoJob Description:We are seeking a highly motivated and experienced sales enablement professional to join our team at Zm Financial Systems. This role will be responsible for driving business growth by empowering our sales teams with the tools, training, and support they need to succeed.As a key member of our sales organization, you will partner with...
-
Sales Enablement Specialist
hace 2 días
San José, San José, Costa Rica Zm Financial Systems A tiempo completoAbout Zm Financial SystemsAt Zm Financial Systems, we thrive on diverse perspectives to overcome ever-changing market challenges. Our collaborative culture gives us an edge, driving innovation and progress.Job OverviewWe are seeking a highly motivated Sales Enablement Specialist to partner with our global Sales organization in maintaining consistently high...
-
Customer Support and Operations Specialist
hace 1 mes
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support and Operations Specialist to join our team at Convera. As a Customer Support and Operations Specialist, you will be responsible for facilitating a positive experience for clients through efficient and timely handling of pre- and post-transaction queries.
-
Cloud Technology Enablement Specialist
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoDrive Customer Success with MicrosoftMicrosoft Customer Experience & Success (CE&S) is a leading provider of industry-leading products and customer experience solutions. We're seeking an experienced Cloud Technology Enablement Specialist to join our Global Customer Success organization.This role supports the Advanced Support for Partners (ASfP) service...
-
Global Sales Enablement Specialist
hace 3 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoThe Global Sales Enablement Specialist will play a pivotal role in driving sales performance and growth for Smartsheet's teams worldwide.As the primary point of contact for new hires, this individual will work closely with the Senior Manager of Global Field Enablement to develop and implement effective onboarding strategies. Key responsibilities...
-
Sales Operations Specialist
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the RoleWe are hiring a highly organized and detail-oriented Sales Operations specialist to join our team at Amazon Support Services Costa Rica Srl - B20. This role will be responsible for ensuring seamless sales operations, analyzing data, and supporting the sales team in their efforts to drive revenue growth.
-
Sales Representative
hace 6 días
San José, San José, Costa Rica E2E Technology Solutions A tiempo completoJob DescriptionE2E Technology Solutions is seeking a highly motivated and experienced Sales Representative - Customer Support Specialist to join our team. This role requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.About the JobThe Sales Representative - Customer Support Specialist...
-
Sales Operations Support Specialist
hace 2 meses
San José, San José, Costa Rica Splunk A tiempo completoSplunk Job OpportunitySplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. We're seeking a skilled Sales Operations Support Specialist to become an integral part of our high-energy, fast-paced team.About the...
-
Global Sales Enablement Director
hace 2 semanas
San José, San José, Costa Rica Netskope A tiempo completoNetskope is a pioneering company in cloud, network, and data security.We need a seasoned professional to lead our global sales enablement function. As the Sales Planning and Operations Manager, you will be responsible for maintaining and optimizing our go-to-market (GTM) planning systems and processes.This role requires a strategic thinker with expertise in...
-
Global Sales Enablement Leader for Latin America
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoAt Smartsheet, we're dedicated to empowering organizations to deliver their best work. As our new Sales Enablement Manager, you'll play a pivotal role in shaping the success of our Business Development Representatives (BDRs) and Sales Development Representatives (SDRs) globally.We're seeking an experienced sales enablement professional with a proven track...
-
Sales Operations Specialist
hace 2 días
San José, San José, Costa Rica Moody'S A tiempo completoMoody's is a leading provider of credit ratings and research, with a reputation for excellence and integrity. We are seeking a highly skilled Sales Operations Specialist to join our team.As a Sales Operations Specialist at Moody's, you will play a key role in supporting the Sales function, providing revenue, regulatory, and project support to improve...
-
Sales Operations Specialist
hace 2 días
San José, San José, Costa Rica Zm Financial Systems A tiempo completoWe are seeking an experienced Sales Operations Specialist to join our Commercial team at Zm Financial Systems. In this role, you will be responsible for internal and customer-facing support related to the Know Your Customer (KYC) process, revenue recognition, regulations, projects, and other onboarding items that are core knowledge areas for future career...
-
Customer Support and Operations Specialist
hace 2 semanas
San José, San José, Costa Rica Emora Health A tiempo completoEmora Health - Customer Support and Operations SpecialistWe are a provider of virtual behavioral therapy for millions of youth in need of care.About Us:Our platform matches families with therapists to provide care for children, teens, and young adults with various conditions including ADHD, Anxiety, Depression, Trauma, and other personal challenges.We are a...
-
Customer Operations Support Specialist
hace 2 meses
San José, San José, Costa Rica Exodus A tiempo completoAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Customer Operations team as a Customer Operations Support Specialist. As part of our team, you will play a crucial role in ensuring seamless customer experiences from post-booking to pre-travel.ResponsibilitiesGenerate and review customer documentation, including...
-
Sales Enablement Manager, Costa Rica
hace 2 meses
San José, San José, Costa Rica Smartsheet A tiempo completoAs a Sales Enablement Manager, you will play a pivotal role in developing and implementing Smartsheet’s BDR/SDR Enablement Program. We seek a seasoned sales enablement professional who is self-motivated, detail-oriented, and a skilled facilitator with strong coaching/mentorship skills. Your primary responsibility will be to design and deliver workshops,...
-
Logistics and Sales Development Specialist
hace 1 mes
San José, San José, Costa Rica World Fuel Services A tiempo completoAbout World Fuel ServicesWorld Fuel Services is a leading global energy solutions provider.Job Title: Logistics and Sales Development SpecialistWe are seeking a skilled Logistics and Sales Development Specialist to join our team in Fuel Logistics.Estimated Salary:$60,000 - $80,000 per annum, depending on experience.About the RoleThe Logistics and Sales...
-
Customer Operations Specialist
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoWe are seeking a highly skilled Customer Operations Specialist to join our Microsoft Enterprise Direct Services team. In this role, you will be responsible for managing critical deal lists, ensuring accurate and compliant order and invoice approval, and executing transactional services across the Enterprise customer lifecycle.Key Responsibilities:Manage deal...
-
Global Sales Operations Expert
hace 1 mes
San José, San José, Costa Rica Intel A tiempo completoThis role is an exciting opportunity for a skilled Sales Operations professional to join Intel's Americas Customer Enterprise and Sales Enablement team. Based in Costa Rica, you will collaborate closely with Business Unit stakeholders globally to drive growth and efficiency in order-to-cash transactions.The ideal candidate will partner with the Business Unit...