Service Operations Specialist

hace 1 mes


San José, San José, Costa Rica Tui A tiempo completo

At TUI Musement, we are seeking a highly skilled Service Operations Specialist to join our global team in San Jose, Costa Rica.

The ideal candidate will have previous experience in administration, supplier and/or customer management, and be fluent in both verbal and written English and Spanish. The ability to use MS Office tools such as Excel, Teams & Outlook is also essential.

We offer a competitive salary and benefits package, including career progression opportunities in over 50 countries worldwide.

This role offers the opportunity to work with a leading Tours & Activities business, combining digital platforms with local service delivery. Our company sold around 10 million excursions, tours and activities delivered by international colleagues located around the world.

The successful candidate will be responsible for receiving settlements, reviewing sales records, and verifying bank charges. They will also create bank deposits through vouchers, process credit card returns and support cash returns, and collaborate with representatives in case of device failures or office support needs.

TUI Musement values diversity and inclusion and encourages candidates to showcase their unique qualities. We believe that every individual has something unique to offer and inspire the future of travel.

Key Responsibilities:

  • Receive settlements, review sales records, and verify bank charges
  • Create bank deposits through vouchers
  • Process credit card returns and support cash returns
  • Collaborate with representatives in case of device failures or office support needs

Requirements:

  • Previous experience in administration, supplier and/or customer management
  • Fluent in both verbal and written English and Spanish
  • Ability to use MS Office tools such as Excel, Teams & Outlook
  • Prior experience with ERP tool - SAP is advantageous
  • Exceptional time management skills and ability to work under pressure

Salary Estimate: $45,000 - $55,000 per year, depending on experience. Please note that this estimate may vary based on your qualifications and location.

About Our Offer:

  • Competitive salary and benefits package
  • Career progression opportunities in over 50 countries worldwide
  • Development opportunities through free learning platforms & language lessons

Join Our Team: As a Service Operations Specialist at TUI Musement, you will be part of a dynamic and diverse team working together to deliver exceptional experiences for our customers. If you are passionate about service operations, eager to learn, and committed to delivering high-quality results, we encourage you to apply.



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