Operations Specialist

hace 5 días


San José, San José, Costa Rica Syniverse A tiempo completo

Job Summary

Join Syniverse, the world's most connected company, as an Operations Specialist. We develop technology that enables intelligent cars to safely react to traffic changes and keep devices online wherever they go.

About the Role

We're looking for an expert in technical support to join our team. Your responsibilities will include:

  • Identifying, analyzing, and resolving assigned tickets
  • Innovative problem-solving and lateral thinking
  • Root cause analysis and finding solutions
  • Independent interaction with customers
  • Understanding customer requirements through available documents
  • Meeting SLA guidelines for timely follow-up, escalation, and resolution
  • Participating in ticket reviews and providing solutions
  • Providing technical support and demonstrating expertise in specific work areas
  • Prioritizing tasks based on business needs

Requirements

Key requirements for this role include:

  • Bachelor's degree in commerce, computer science, electronics, or telecommunications, or equivalent work experience
  • Knowledge of one or more operating systems
  • Knowledge of one or more service ticketing systems
  • Prior experience in technical service industries
  • International/domestic client handling
  • 24/7/365 customer support and willingness to work in shifts

Preferred Skills

Prior experience in telecom operations, working knowledge of UNIX, WINDOWS, and SQL, and experience in producing operational and procedural documentation are preferred skills for this role.



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