Operations Specialist

hace 2 meses


San José, San José, Costa Rica Syniverse A tiempo completo

Job Summary

Join Syniverse, the world's most connected company, as an Operations Specialist. We develop technology that enables intelligent cars to safely react to traffic changes and keep devices online wherever they go.

About the Role

We're looking for an expert in technical support to join our team. Your responsibilities will include:

  • Identifying, analyzing, and resolving assigned tickets
  • Innovative problem-solving and lateral thinking
  • Root cause analysis and finding solutions
  • Independent interaction with customers
  • Understanding customer requirements through available documents
  • Meeting SLA guidelines for timely follow-up, escalation, and resolution
  • Participating in ticket reviews and providing solutions
  • Providing technical support and demonstrating expertise in specific work areas
  • Prioritizing tasks based on business needs

Requirements

Key requirements for this role include:

  • Bachelor's degree in commerce, computer science, electronics, or telecommunications, or equivalent work experience
  • Knowledge of one or more operating systems
  • Knowledge of one or more service ticketing systems
  • Prior experience in technical service industries
  • International/domestic client handling
  • 24/7/365 customer support and willingness to work in shifts

Preferred Skills

Prior experience in telecom operations, working knowledge of UNIX, WINDOWS, and SQL, and experience in producing operational and procedural documentation are preferred skills for this role.



  • San José, San José, Costa Rica Svc Operations A tiempo completo

    Job DescriptionWe are seeking a highly skilled and motivated Fintech Regulatory Compliance Specialist to lead our regulatory compliance efforts and obtain the required authorizations and licenses for our projects in Costa Rica.Company OverviewSVC Operations is a dynamic and innovative fintech organization that is revolutionizing the financial services...


  • San José, San José, Costa Rica Softwareone A tiempo completo

    **Job Overview**We are seeking a highly skilled Facilities Operations Specialist to join our team at SoftwareOne in Costa Rica, San Jose. This is a full-time position that offers a unique opportunity to work on meaningful projects and enhance your skills.**Responsibilities**As a Facilities Operations Specialist, you will be responsible for maintaining...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job Summary:The Americas Business Operations Specialist is responsible for supporting hotel and venue selection operations within the region. This role involves coordinating with commercial colleagues to ensure that all business needs related to hotel/venue selection are met.This specialist will work closely with Regional Hospitality Leads, MEET Regional...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the RoleCome build the future of entertainment with Amazon Support Services Costa Rica Srl - B20. We're looking for a talented Compliance Operations Specialist to join our team.ResponsibilitiesAs a Compliance Operations Specialist, you will be responsible for day-to-day PV Compliance Trust & Safety Operations through content moderation, classification,...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Job SummaryWe are seeking a highly skilled Financial Operations Specialist to join our team at Lonza, a leading global company in the life sciences industry.


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing offers a competitive salary range of $65,000 - $90,000 per year, commensurate with experience.Job DescriptionWe are seeking a skilled Learning Operations Specialist to join our team. This role is responsible for the administration of all paperwork and onboarding requirements and tasks related to learning programs. The successful...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job SummaryWe are seeking a highly skilled Financial Operations Specialist to join our team at Emerson. This is an exciting opportunity for someone who is passionate about accounts receivables and customer service.In this role, you will be responsible for performing various financial operations tasks, including analyzing credit limits, reconciling customer...


  • San José, San José, Costa Rica Convera A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support and Operations Specialist to join our team at Convera. As a Customer Support and Operations Specialist, you will be responsible for facilitating a positive experience for clients through efficient and timely handling of pre- and post-transaction queries.


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    Job Title: Global Legal Operations SpecialistJob Summary: We are seeking a skilled Global Legal Operations Specialist to join our team. The ideal candidate will have experience in legal operations, process management, and project coordination.Key Responsibilities:Coordinate legal operations processes and proceduresDevelop and maintain legal operation systems...


  • San José, San José, Costa Rica Tcs Expeditions A tiempo completo

    Marketing Operations SpecialistAt Tcs Expeditions, we're seeking a skilled Marketing Operations Specialist to support the execution of trip marketing initiatives. Key responsibilities include managing marketing expenses, coordinating with internal stakeholders, and overseeing direct mail fulfillment. The ideal candidate will possess a strong understanding of...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    This is a full-time, seasonal position based in Costa Rica. The Vendor Chargeback Dispute Management team in Costa Rica is seeking a back-office Support Operations Specialist.Job OverviewThe Support Operations Specialist will be part of the Defect Prevention and Reconciliation (DP&R) team under NASCO (North America Supply Chain Operations), supporting...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Financial Operations SpecialistAt Pfizer, we are committed to delivering innovative medicines that improve the lives of patients around the world. Our Finance team plays a critical role in this mission, and we are seeking a highly skilled Financial Operations Specialist to join our team.Prepare accurate and timely financial reports, including balance sheets...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job DescriptionAmazon Support Services Costa Rica Srl is seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content and demonstrate high judgement on account enforcement.About the RoleWe are looking for a highly motivated Content Policy Operations...


  • San José, San José, Costa Rica Kepler Group A tiempo completo

    Financial Operations SpecialistThe Kepler Group seeks a skilled Financial Operations Specialist to manage client billings for multiple entities. In this role, you will be responsible for processing client invoices, billing clients for billable charges, and reviewing billing activity with Account Services teams.Key Responsibilities:• Process client invoices...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job SummaryWe are seeking a highly skilled Global MEET Operations Specialist to join our team at Pfizer. This role will be responsible for delivering best-in-class customer experience through seamless customer interaction and support.


  • San José, San José, Costa Rica Epson America, Inc A tiempo completo

    Service Center Specialist role at Epson America, Inc requires a professional who can effectively monitor and analyze data to support the operation of Authorized Service Centers. This position involves collaborating with various teams including Sales & Marketing, Finance, Service & Support, and Customers. Key responsibilities include reporting to the Mgr.,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are looking for a highly motivated Content Policy Operations Specialist to help protect our customers against content-related risks, and drive projects to improve efficiency.Key Responsibilities- Conduct manual reviews of global content policy compliance operations.- Make high judgement decisions on compliance actions.- Drive projects that...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    We are seeking a highly skilled Customer Operations Specialist to join our Microsoft Enterprise Direct Services team. In this role, you will be responsible for managing critical deal lists, ensuring accurate and compliant order and invoice approval, and executing transactional services across the Enterprise customer lifecycle.Key Responsibilities:Manage deal...


  • San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    About Ex2 OutcodingWe are a solution provider of outsourcing services specializing in technology and project execution. Our mission is to deliver high-quality software solutions.Job Description: Technical Operations SpecialistThis role is crucial for ensuring the smooth operation and availability of our IT services. You will be responsible for maintaining...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Summary: We are seeking a skilled Cybersecurity Operations Specialist to join our team at Emerson. The ideal candidate will have experience in integrating new architectural features into existing infrastructures, designing cyber security architectural artifacts, and providing engineering recommendations.Key Responsibilities:Administer, support, and...