Professional Service Operations Specialist
hace 1 mes
We are seeking a highly skilled Professional Service Operations Specialist to join our Global Business Services team at Mondelez International.
About the RoleThis is an exciting opportunity for a motivated and experienced professional to drive process standardization and simplification, ensuring impeccable service operations and exceptional customer experiences.
Responsibilities- Develop and maintain in-depth knowledge of processes and services to ensure alignment with business objectives
- Collaborate with cross-functional teams to design and implement process improvements and standard operating procedures
- Analyze exceptions and provide recommendations for process enhancements and cost savings initiatives
- Lead continuous improvement efforts to optimize service delivery and enhance overall quality
To be successful in this role, you will need:
- A degree in Business Administration, Engineering, or related field
- Advanced English proficiency
- Experience working with an ATS (e.g., Workday) and/or supporting Talent Acquisition processes
- Excellent communication, collaboration, and problem-solving skills
As a valued member of our team, you can expect:
- A competitive salary: $60,000 - $80,000 per annum
- A hybrid work model in Costa Rica with relocation support available (no relocation support)
- Ongoing training and development opportunities to accelerate your career growth
Mondelez International is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued and empowered to succeed.
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