Professional Service Operations Specialist
hace 5 días
We are seeking a highly skilled Professional Service Operations Specialist to join our Global Business Services team at Mondelez International.
About the RoleThis is an exciting opportunity for a motivated and experienced professional to drive process standardization and simplification, ensuring impeccable service operations and exceptional customer experiences.
Responsibilities- Develop and maintain in-depth knowledge of processes and services to ensure alignment with business objectives
- Collaborate with cross-functional teams to design and implement process improvements and standard operating procedures
- Analyze exceptions and provide recommendations for process enhancements and cost savings initiatives
- Lead continuous improvement efforts to optimize service delivery and enhance overall quality
To be successful in this role, you will need:
- A degree in Business Administration, Engineering, or related field
- Advanced English proficiency
- Experience working with an ATS (e.g., Workday) and/or supporting Talent Acquisition processes
- Excellent communication, collaboration, and problem-solving skills
As a valued member of our team, you can expect:
- A competitive salary: $60,000 - $80,000 per annum
- A hybrid work model in Costa Rica with relocation support available (no relocation support)
- Ongoing training and development opportunities to accelerate your career growth
Mondelez International is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued and empowered to succeed.
-
Service Center Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Epson America, Inc A tiempo completoService Center Specialist role at Epson America, Inc requires a professional who can effectively monitor and analyze data to support the operation of Authorized Service Centers. This position involves collaborating with various teams including Sales & Marketing, Finance, Service & Support, and Customers. Key responsibilities include reporting to the Mgr.,...
-
Service Operations Specialist
hace 1 semana
San José, San José, Costa Rica Tui A tiempo completoAt TUI Musement, we are seeking a highly skilled Service Operations Specialist to join our global team in San Jose, Costa Rica.The ideal candidate will have previous experience in administration, supplier and/or customer management, and be fluent in both verbal and written English and Spanish. The ability to use MS Office tools such as Excel, Teams & Outlook...
-
Customer Service Operations Specialist
hace 4 días
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoThis is a full-time, seasonal position based in Costa Rica. The Vendor Chargeback Dispute Management team in Costa Rica is seeking a back-office Support Operations Specialist.Job OverviewThe Support Operations Specialist will be part of the Defect Prevention and Reconciliation (DP&R) team under NASCO (North America Supply Chain Operations), supporting...
-
Fintech Regulatory Compliance Specialist
hace 1 semana
San José, San José, Costa Rica Svc Operations A tiempo completoJob DescriptionWe are seeking a highly skilled and motivated Fintech Regulatory Compliance Specialist to lead our regulatory compliance efforts and obtain the required authorizations and licenses for our projects in Costa Rica.Company OverviewSVC Operations is a dynamic and innovative fintech organization that is revolutionizing the financial services...
-
Customer Service Operations Specialist
hace 2 semanas
San José, San José, Costa Rica Teleperformance A tiempo completoIn our Customer Service Operations team, we are looking for a Live Events Monitoring and Support Professional to join our team. As a key member of our team, you will be responsible for monitoring live broadcasts, including live events such as sports and awards shows, as well as syndicated programs lacking over-the-top rights. You will use various web-based...
-
Global Operations Automation Professional
hace 3 semanas
San José, San José, Costa Rica Johnson Controls A tiempo completoThe Automation and Process Optimization Specialist will play a key role in standardizing business operations across multiple engineering and project management sites in the LATAM region for Johnson Controls.Key ResponsibilitiesDevelop and lead the production of comprehensive business operational reports, including:Power BI reporting and guidance to Power BI...
-
Service Operations Coordinator
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoJob SummarySmartsheet is seeking an administrative professional to support the operational infrastructure of our Professional Services business.This role will work as part of the Services Operations team, collaborating with departmental leaders and stakeholders to ensure operational efficiency and effectiveness.The ideal candidate will have 3+ years of...
-
Customer Service Specialist for RMA Operations
hace 2 semanas
San José, San José, Costa Rica Emerson A tiempo completoRMA Operations OverviewWe are seeking an experienced Customer Service Specialist for RMA Operations to join our team at Emerson Process Management.Key Responsibilities:Review customer specifications, verifying model numbers and offering alternative solutions when required.Directly provide customers with evaluations of RMA based on RMA evaluation reports,...
-
Customer Service Representative
hace 3 semanas
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany Overview WNS (Holdings) Limited is a global leader in Business Process Management (BPM). Our company provides exceptional service to over 400 global clients by combining operational excellence with deep domain expertise in key industries, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Operations Process Specialist
hace 6 horas
San José, San José, Costa Rica Wipro Limited A tiempo completoAt Wipro Limited, we are seeking a skilled Operations Process Specialist to join our team. This role is an excellent opportunity for individuals who enjoy problem-solving and have a passion for delivering exceptional customer service.About the Role:The Operations Process Specialist will be responsible for providing technical support to clients, resolving...
-
IT Service Management Specialist
hace 4 semanas
San José, San José, Costa Rica ITC WORLDWIDE A tiempo completoJob Title: IT Service Management SpecialistJob Summary:We are seeking an experienced IT Service Management Specialist to join our team at ITC Worldwide. The successful candidate will be responsible for managing a dynamic team of engineers who provide support to our customers.Key Responsibilities:Manage a team of engineers to ensure timely and effective...
-
Customer Service Specialist
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoSupport Operations Specialist Job DescriptionThis is a non-remote, full-time, seasonal (11 months) hourly position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.The Vendor Chargeback Dispute Management (VCDM) team in Costa Rica...
-
People Service Specialist
hace 4 días
San José, San José, Costa Rica Maersk A tiempo completoWe're looking for a highly skilled and empathetic People Service Specialist to join our team in Brazil. This is an exciting opportunity to make a real impact on our employees' experiences and help drive our company's vision forward.About the Company:A.P. Moller-Maersk is a global leader in container logistics, operating in 130 countries and employing...
-
HR Operations Specialist
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoWe are seeking a detail-oriented and customer-focused professional to join our team as an HR Operations Specialist. In this role, you will be responsible for processing new hires, terminations, and transfer cases for benefit enrollment, changes and deductions.Key ResponsibilitiesBenefit Enrollment and Changes: Process new hire, termination, and transfer...
-
Operations Support Specialist
hace 1 semana
San José, San José, Costa Rica Wns Global Services A tiempo completoAbout Wns Global ServicesWe are a dynamic organization dedicated to delivering exceptional customer experiences. Our team is passionate about providing innovative solutions that drive business growth.Job DescriptionThe Operations Support Specialist plays a vital role in our Service Desk, responsible for delivering best-in-class customer service. This...
-
Human Resources Service Specialist
hace 2 semanas
San José, San José, Costa Rica World Vision Perú A tiempo completoJob SummaryWe are seeking an experienced Human Resources Service Specialist to support our local office branches in delivering high-quality customer service to World Vision staff. This role will provide administrative support for various HR functions, ensuring seamless day-to-day operations.Key ResponsibilitiesProvide administrative support for HR functions,...
-
Support Operations Specialist
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Support Operations SpecialistThis is a full-time, permanent position based in Costa Rica, offering a unique opportunity to work in a dynamic and collaborative environment. As a Support Operations Specialist, you will be responsible for managing vendor chargeback disputes, ensuring accurate and timely resolution, and improving internal processes to...
-
Financial Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Pfizer A tiempo completoFinancial Operations SpecialistAt Pfizer, we are committed to delivering innovative medicines that improve the lives of patients around the world. Our Finance team plays a critical role in this mission, and we are seeking a highly skilled Financial Operations Specialist to join our team.Prepare accurate and timely financial reports, including balance sheets...
-
Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Syniverse A tiempo completoJob SummaryJoin Syniverse, the world's most connected company, as an Operations Specialist. We develop technology that enables intelligent cars to safely react to traffic changes and keep devices online wherever they go.About the RoleWe're looking for an expert in technical support to join our team. Your responsibilities will include:Identifying, analyzing,...
-
Customer Support Specialist
hace 4 semanas
San José, San José, Costa Rica Convera A tiempo completoJob SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Convera. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesResolve client queries and issues in a timely and professional mannerUtilize business and product...