Professional Service Operations Specialist

hace 5 días


San José, San José, Costa Rica Mondelez International A tiempo completo
Job Overview

We are seeking a highly skilled Professional Service Operations Specialist to join our Global Business Services team at Mondelez International.

About the Role

This is an exciting opportunity for a motivated and experienced professional to drive process standardization and simplification, ensuring impeccable service operations and exceptional customer experiences.

Responsibilities
  • Develop and maintain in-depth knowledge of processes and services to ensure alignment with business objectives
  • Collaborate with cross-functional teams to design and implement process improvements and standard operating procedures
  • Analyze exceptions and provide recommendations for process enhancements and cost savings initiatives
  • Lead continuous improvement efforts to optimize service delivery and enhance overall quality
Requirements

To be successful in this role, you will need:

  • A degree in Business Administration, Engineering, or related field
  • Advanced English proficiency
  • Experience working with an ATS (e.g., Workday) and/or supporting Talent Acquisition processes
  • Excellent communication, collaboration, and problem-solving skills
Benefits

As a valued member of our team, you can expect:

  • A competitive salary: $60,000 - $80,000 per annum
  • A hybrid work model in Costa Rica with relocation support available (no relocation support)
  • Ongoing training and development opportunities to accelerate your career growth
About Us

Mondelez International is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued and empowered to succeed.



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