Support Operations Specialist French, Defect

hace 1 semana


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking a highly analytical and detail-oriented Support Operations Specialist French to join our team in Costa Rica. As a key member of our Vendor Chargeback Dispute Management team, you will be responsible for investigating and resolving vendor chargeback disputes in a timely and efficient manner.

Key Responsibilities

  • Investigate and analyze vendor chargeback disputes to determine the root cause and recommend solutions.
  • Communicate with vendors and stakeholders to resolve disputes and improve internal processes.
  • Participate in the development and implementation of process improvements to reduce and optimize the flow of chargebacks.
  • Collaborate with cross-functional teams to educate vendors and improve communication skills.
  • Identify and implement opportunities for improvement in SOPs and internal documentation.

Requirements

  • Bachelor's degree in any field.
  • 6+ months of working experience in corporate customer service, back-office, or contact center corporate environments.
  • B2 English proficiency.
  • B2 French proficiency.
  • Ability to work in a hybrid-model, attending two days to the office and rest of the days from home.

Working Conditions

This is a full-time, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.



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