Support Operations Specialist

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Job Title: Support Operations Specialist

This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

About the Role

The Vendor Chargeback Dispute Management team (VCDM) in Costa Rica is looking for back-office, full-time, permanent Investigation Execution Specialists. Our organization belongs to the IBSC (Inbound Supply Chain), specifically to the DP&R (Defect Prevention and Reconciliation) under NASCO (North America Supply Chain Operations). In addition, we also support programs across different regions such as Europe and MX.

Key Responsibilities
  • Occasionally meet with Amazon vendors, stakeholders, and customers via remote meetings and/or calls.
  • Execute end-to-end processes and tools related to daily investigation tasks.
  • Analysis and investigation of vendor chargeback disputes.
  • Ensure that these have been responded and processed correctly.
  • Seek to improve internal processes to reduce and optimize the flow of chargebacks.
  • Participate in the process of education for our vendors.
  • Identify issues and proactively seek solutions.
  • Actively look for areas of opportunity for improvement of SOPs (Standard Operation Procedures) and internal documentation.
Requirements
  • High School diploma.
  • 6+ months of working experience in corporate customer service, back-office, or contact center corporate environments.
  • B2 English proficiency.
  • B2 Italian proficiency.
Preferred Qualifications
  • University bachelor's degree in process or concluded in any field.
  • Working experience in peer coaching, mentoring, and/or training.


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