Support Operations Specialist

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Job Title: Support Operations Specialist

This is a non-remote, full-time, seasonal (11 months) hourly position based in Costa Rica and does not offer relocation benefits. To be eligible for consideration, job applicants must be located and legally authorized to work in Costa Rica.

The Vendor Chargeback Dispute Management (VCDM) team in Costa Rica is seeking a back-office, full-time, seasonal, hourly Support Operations Specialist.

About the Role

The VCDM team is a centralized unit located in SJO - Costa Rica, working as part of the Inbound Business chargeback program and directly aligned with the VCDM team policies.

Key responsibilities include:

  • Meeting with Amazon vendors, stakeholders, and customers via virtual meetings and/or calls.
  • Executing end-to-end processes and tools related to daily investigation tasks.
  • Analysis and investigation of vendor chargeback disputes.
  • Ensuring chargebacks have been responded and processed correctly.
  • Improving internal processes to reduce and optimize the flow of chargebacks.
  • Participating in vendor education.
  • Identifying issues and seeking solutions.
  • Improving SOPs and internal documentation.
Requirements

To be considered for this role, applicants must have:

  • 1+ years of customer service experience.
  • Fluent English language skills (speaking, writing, and reading).
  • A High School diploma.

Preferred qualifications include experience with Microsoft Office products and applications, as well as a University Bachelor's degree.



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