Product Support Specialist, Benefits Expertise
hace 2 semanas
Amazon strives to be the most customer-centric company in the world, and we're looking for a talented Product Support Specialist to join our Benefits Operations Services team. As a key member of our team, you will play a critical role in providing professional services to administer global benefit programs for Amazonians.
Key Responsibilities- Monitor and respond to technical issues related to benefits administration, ensuring timely resolution and excellent customer experience.
- Collaborate with benefit program managers, product managers, and SDEs to address technical issues and develop mitigation strategies.
- Provide support and training to MYHR support teams on identified workarounds, operating procedures, and best practices.
- Document and track reported technical issues, including mitigation strategies and proactive data quality checks.
- Contribute to the creation and maintenance of product support resources, such as knowledge-base articles, SOPs, and FAQs.
- 3+ years of human resources experience, preferably in a product support role.
- Strong understanding of process and data management, upstream and downstream impacts.
- Excellent problem-solving, stakeholder management, and communication skills.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with customer support software and ticketing systems.
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.
- Experience in US Benefit administration and working with HCM or other HR systems.
- Understanding of system workflow, user access management, database, and query support.
What We Offer
As a Product Support Specialist, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of Amazon's Benefits Operations Services team.
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