OMP Product Team Specialist

hace 3 semanas


San José, San José, Costa Rica CRES EntServ Costa Rica, Limitada A tiempo completo

About the Role:

At CRES EntServ Costa Rica, Limitada, we are looking for an OMP Product Team Specialist to support our ongoing support operations and projects. As an OMP Consultant, you will be responsible for supporting and executing activities on our Product Team, as well as providing leadership in the creation and delivery of solutions designed to meet our customers' business needs.

Key Responsibilities:

  • Support OMP Product Team with all its activities, including upgrades and frequent releases.
  • Create OMP environments for business testing.
  • Provide end-to-end business support to OMP Projects, investigating and resolving issues that may arise during the project duration.
  • Train the Service Management team to transition the project to operations.
  • Act as 3rd Level Support for any issues in OMP.
  • Support business with any queries or issues that may arise.
  • Support special projects that the team may have.

Requirements:

  • Very organized and flexible approach to operate in a demanding, fast-paced environment.
  • Ability to communicate professionally through written and verbal communications in English and Spanish.
  • Demonstrated leadership ability and strong teamwork-based tendencies.
  • Customer Service experience.
  • Working schedule flexibility.


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