Product Billing Specialist
hace 4 semanas
Job Title: Product Billing Specialist
This role is responsible for providing top-notch support to our global clients with questions related to invoices and billing. To excel in this position, you will need to strive for excellence in every client interaction, be outgoing, confident, and not afraid to call the client to resolve an issue. You will be tasked with not just answering questions but using critical thinking and problem-solving skills to go above and beyond to provide the best client experience.
This position requires a professional mix of fintech and interpersonal skills, and you will be handling a wide range of billing queries on various Datasite products that facilitate the M&A lifecycle.
This full-time position is hybrid, with 2 workdays in office and 3 working from home. The schedule is Monday - Friday, 9am - 6pm CST. Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds)
Below are the key qualities, duties, and responsibilities for this role:
- Highly Developed Sense of Integrity and Commitment to Customer Satisfaction
- Passion for Excellence
- Out of the Box Problem Solving, Never Settling for the Status-Quo
- Great Listening Skills are Essential for Any Datasite Team Member
- Multi-tasking and Time Management
- Have a 'Can Do Attitude.'
- Provide Support by Assisting Customers, Sales and Other Stakeholders with Simple to Moderately Complex Billing-related Questions and Problems
- Triage Customer Requests and Engage Various Internal Departments to Provide Appropriate Responses
Key Requirements:
- High School Diploma Required
- Expert Fluency in Both Spanish and English
- Strong Analytical and Problem-Solving Skills with High Learning Agility
- 1-3 Years Previous Experience in a Billing Support or Client Service Environment
- Strong Knowledge of Excel
- Salesforce Billing Knowledge a Plus (or Similar Financial System)
- Proven Ability to Multitask in a Time-Sensitive and Deadline-Driven Work Environment
- Strong Communication Skills, Especially in Explaining Technical Terms in a Way that Non-Technical Individuals Can Understand
We are an equal opportunity employer and further the principles of EEO through affirmative action.
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