IT Service Management Specialist
hace 5 días
We are seeking a skilled IT Service Management Specialist to join our team at Splunk. This is a unique opportunity to drive ITSM processes and ServiceNow alignment, working closely with ServiceNow Architects and Developers.
About the Role:
- Mature ITSM processes and align them with tool functionality to drive Continuous Service Improvement.
- Transform metrics reporting from reactive manually-produced reports to automated, real-time dashboards based on defined measures, metrics, and Key Performance Indicators for Leadership and support teams.
- Ensure ITSM policies are reflected in the way the platform is configured.
- Train other IT Teams on using ServiceNow, and on all ITSM processes.
- Assist the ITSM Team in developing, building, testing, deploying and updating items and workflows within the Service Catalog and corresponding items in the Self-Service Portal.
- Document processes, policies, templates etc. for Runbooks, Support Manuals (SOPs), Incident Checklists etc.
- Assist in maturing our knowledge-centered support model by working with the Global Service Desk and Resolver teams to populate the Knowledge Management database.
- Create communication plans and materials for rolling out / promoting new processes, new features being released, enhancements, upgrades, upcoming outages and planned maintenance, etc.
- Coordinate demand for new features with the ServiceNow Team, assisting the prioritizing and scheduling of enhancements and fixes.
Requirements:
- Bachelor's degree in Computer Science, Information Systems or related field, or equivalent experience.
- ITIL Certification - minimum Foundation V3.
- Demonstrable knowledge of the ITSM framework (ITIL).
- Solid understanding of Change and Release Management.
- 2+ years of ServiceNow (or other ITSM tool) platform experience including good working understanding of the Knowledge, Change, Incident, Problem, Release, CMDB and Hardware and Software Asset Management modules.
- Excellent written and spoken communication and interpersonal skills to create process documentation, training materials and to host training sessions with stakeholders.
- Productive attitude with a focus on Continuous Service Improvement to drive the business forward.
- Knowledge of Agile framework and experience of Agile ceremonies, terminology etc.
What We Offer:
- A competitive salary of $120,000 - $180,000 per year, depending on experience.
- A constant stream of new things for you to learn.
- A set of hardworking, innovative, open, fun and dedicated peers.
- Growth and mentorship opportunities.
- A stable, collaborative and supportive work environment.
-
IT Service Management Specialist
hace 1 mes
San José, San José, Costa Rica ITC WORLDWIDE A tiempo completoJob Title: IT Service Management SpecialistJob Summary:We are seeking an experienced IT Service Management Specialist to join our team at ITC Worldwide. The successful candidate will be responsible for managing a dynamic team of engineers who provide support to our customers.Key Responsibilities:Manage a team of engineers to ensure timely and effective...
-
Senior IT Service Management Specialist
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is committed to building a safer and more resilient digital world. Our unified security and observability platform is used by the world's leading enterprises to keep their digital systems secure and reliable. We're looking for a talented Senior IT Service Management Specialist to join our Global Service Management organization.Role:The successful...
-
IT Service Delivery Specialist
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completoAbout the Role:We are seeking a skilled IT Service Delivery Planning Specialist to join our team at Emerson. As a key member of our Service Delivery management team, you will play a crucial role in supporting the processes to identify, communicate, follow-up, and measure key financial performance indicators.Key Responsibilities:Support the Service Delivery...
-
IT Service Management Administrator
hace 2 semanas
San José, San José, Costa Rica ITC WORLDWIDE A tiempo completo&strong>Job Title: IT Service Management Administrator &strong>Job Summary:We are seeking an experienced IT Service Management Administrator to join our team at ITC Worldwide. The ideal candidate will have a strong background in IT service management, with a focus on delivering high-quality services to our customers. &strong>Key...
-
Technical Operations Specialist
hace 3 días
San José, San José, Costa Rica Intel A tiempo completoWe are Intel, a leading technology company seeking an experienced Technical Operations Specialist to join our team. As a key member of our service management team, you will be responsible for monitoring team performance and ensuring that service targets and goals are met.In this role, you will prepare team performance reports and present them in weekly or...
-
IT Service Management Engineer
hace 4 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a leader in building a safer and more resilient digital world. Our unified security and observability platform helps the world's leading enterprises keep their digital systems secure and reliable. We're looking for a talented IT Service Management (ITSM) Engineer to join our Global Service Management organization.The ITSM Engineer will play a key...
-
IT Change Management Specialist
hace 3 semanas
San José, San José, Costa Rica Equifax A tiempo completoAt Equifax, we're seeking a skilled IT Change Management Specialist to partner with our Change Process Owner and other change managers to ensure seamless alignment with our global change process.**Key Responsibilities:**- Collaborate with change requesters and assignees to ensure alignment with the Change Management process- Assist in reviewing and approving...
-
IT Support Specialist
hace 4 semanas
San José, San José, Costa Rica Medbill A tiempo completoMedbill seeks a skilled IT Support Specialist to provide second-level technical support for its technology and MSP client organizations. The ideal candidate will have a strong background in customer service and technical support, with experience in Microsoft Active Directory, Windows Server, and network concepts.Main Responsibilities:Provide front-line...
-
IT Service Delivery Manager
hace 4 semanas
San José, San José, Costa Rica Boston Consulting Group A tiempo completoAbout the RoleThe IT Service Manager will lead the IT function at our Costa Rica Nexus office, guiding the planning and oversight of local IT service operations. The role involves managing senior business relationships, providing proactive solutions, and delivering high-quality support for our rapidly changing business needs.Key ResponsibilitiesManage senior...
-
IT Support Specialist
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Support Services Costa Rica Srl is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to Amazon Corporate employees worldwide.Key ResponsibilitiesProvide basic technical support to Amazon Corporate employees worldwide.Diagnose and troubleshoot...
-
Business Incident Management Specialist
hace 4 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Business Incident Management Specialist**Western Union is seeking a highly analytical and detail-oriented Business Incident Management Specialist to join our team. As a key member of our Digital Payments team, you will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present...
-
IT Service Delivery Manager
hace 4 semanas
San José, San José, Costa Rica Damovo A tiempo completoAt Damovo Global Services, we are seeking a seasoned IT Service Delivery Manager to join our global ICT organization. As a Technical Incident Coordinator, you will play a crucial role in ensuring top-notch quality across all activities and meeting associated Service Level Agreements effectively.Key Responsibilities- Assign incidents/service requests within...
-
IT Support Specialist
hace 4 semanas
San José, San José, Costa Rica Gensler A tiempo completoJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Gensler. As a key member of our technology support infrastructure, you will provide first-line response to end user incidents and ensure minimal downtime for our clients.Key ResponsibilitiesProvide technical support for desktops, laptops, printers, and serversAssist with...
-
Order Management Specialist
hace 4 semanas
San José, San José, Costa Rica Arxada A tiempo completoOrder Management Specialist - Join Arxada in our mission to provide sustainable preservation solutions.Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science. We aim to help our customers develop more sustainable solutions that protect and maintain the health and...
-
Business IT Solutions Specialist
hace 2 semanas
San José, San José, Costa Rica World Fuel Services A tiempo completoCompany OverviewWorld Fuel Services is a global energy management company that thrives in an entrepreneurial and culturally-diverse environment. Our high-performance culture drives sustained growth, and we promote an environment where individuals can thrive.About the RoleWe are seeking a Business IT Solutions Specialist to assist Product Managers by scoping...
-
Senior IT Governance Specialist
hace 4 días
San José, San José, Costa Rica Ntt Data A tiempo completoJob DescriptionWe are seeking an experienced Senior IT Governance Specialist to join our team at Ntt Data. This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.ResponsibilitiesDetermine research methods, identify appropriate source materials, and prepare standard...
-
Inventory Management Specialist
hace 4 semanas
San José, San José, Costa Rica Asepsa A tiempo completo**Role Summary**Asepsa is seeking a highly skilled Inventory Management Specialist to join our team. As an Inventory Management Specialist, you will be responsible for preparing financial reports, maintaining and overseeing accounts and financial records of the company. You will be responsible for preparing the Balance Sheet and Profit and Loss statements,...
-
Onsite IT Support Specialist
hace 4 semanas
San José, San José, Costa Rica D-Ploy A tiempo completoAbout the Role:As an Onsite IT Support Specialist at D-ploy, you will be responsible for providing technical assistance and troubleshooting services related to computer hardware and software, mobile devices, and other tech tools and products. Your primary goal will be to ensure seamless IT operations and provide prompt responses to IT-related questions from...
-
Avionyx IT Support Specialist
hace 2 semanas
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completoAt Avionyx, we're seeking an IT Service Desk Administrator to join our team.Key Responsibilities:Operate within our ticket system to provide Tier 1/2 support for end-user requests, remote software installs, and hardware warranty requests.Collaborate with the IT Site Administrators team to troubleshoot, implement, and deploy needed systems.Manage service...
-
Third-Party Risk Management Specialist
hace 2 semanas
San José, San José, Costa Rica Catalina Marketing A tiempo completoAbout Catalina MarketingCatalina Marketing delivers omni-channel solutions to its customers with a rich history of data assets. Its greatest asset is its people, guided by principles that set the stage for winning in the markets it serves.Job Title: Third-Party Risk Management SpecialistSalary: $90,000 - $120,000 per yearAbout the RoleThis critical position...