IT Support Specialist

hace 3 semanas


San José, San José, Costa Rica Medbill A tiempo completo

Medbill seeks a skilled IT Support Specialist to provide second-level technical support for its technology and MSP client organizations. The ideal candidate will have a strong background in customer service and technical support, with experience in Microsoft Active Directory, Windows Server, and network concepts.

Main Responsibilities:

  • Provide front-line helpdesk support and handle support escalations
  • Assist with remote computer deployments and perform desktop troubleshooting
  • Install and maintain network infrastructure, including firewalls and VPN
  • Perform IT project planning and consulting for Medbill and its clients
  • Interface with vendors for purchases and support incidents
  • Manage and support Azure resources
  • Perform IT Security tasks, including SOC responses to SIEM and EDR tools
  • Perform security hardening of servers and workstations
  • Assist with IT-related compliance for HIPAA standards
  • Develop SOPs to streamline support processes
  • Produce documentation for processes and solutions

Requirements:

  • Degree in Computer Science or equivalent
  • Customer service experience is a must
  • Well-organized and good time management
  • Excellent verbal and written communication skills
  • Critical thinking and problem-solving skills
  • Excellent customer service
  • Able to work well in a team and provide knowledge transfer to other team members

Technical Requirements:

  • Microsoft Active Directory and Entra ID
  • Microsoft Windows / Office 365
  • Windows Server 2012+
  • Network Concepts (DNS, DHCP, Routing, Firewalls, VPN)
  • Security Operations
  • Disaster recovery and Business Continuity planning and testing

Preferred Qualifications:

  • Help desk experience: 3 years
  • System administration experience: 3 years
  • Active Directory experience: 3 years
  • Networking experience: 3 years

Pay: $1,300,000.00 - $1,400,000.00 per month

Application Question: What are your salary expectations?


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