Tech Support Specialist
hace 4 semanas
About This Role
At CRES EntServ Costa Rica, Limitada, we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a critical role in ensuring the smooth operation of our IT systems.
Key Responsibilities
- Provide timely and effective technical support to customers, resolving issues related to IT systems and automotive programming.
- Work closely with the team to identify and resolve complex technical issues, escalating them when necessary.
- Develop and maintain a deep understanding of our IT systems and automotive programming tools.
- Stay up-to-date with the latest technologies and trends in the industry, applying this knowledge to improve our support services.
- Collaborate with colleagues to achieve team goals and objectives.
Requirements
- Professional work history or training in IT or automotive systems.
- Customer contact experience and strong communication skills.
- Technical Support experience and a proven track record of resolving complex technical issues.
- Self-motivated with a proactive approach to meeting and exceeding customer expectations.
- Computer hardware and software experience, with a strong understanding of IT systems and automotive programming tools.
- Substantial problem-solving abilities and a willingness to learn and adapt.
- Ability to work and thrive in a team environment, maintaining a professional image at all times.
- Exceptional communication and organizational skills, with a strong focus on customer satisfaction.
- Dedication to excellent attendance and a commitment to delivering high-quality support services.
About Us
CRES EntServ Costa Rica, Limitada is a dynamic and innovative company that values its employees and customers. We're committed to creating a culture of learning, diversity, and inclusion, and we're dedicated to strong ethics and corporate citizenship. If you're a motivated and talented individual who is passionate about delivering exceptional support services, we'd love to hear from you.
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