Tech Support Specialist

hace 4 semanas


San José, San José, Costa Rica CRES EntServ Costa Rica, Limitada A tiempo completo

About This Role

At CRES EntServ Costa Rica, Limitada, we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a critical role in ensuring the smooth operation of our IT systems.

Key Responsibilities

  • Provide timely and effective technical support to customers, resolving issues related to IT systems and automotive programming.
  • Work closely with the team to identify and resolve complex technical issues, escalating them when necessary.
  • Develop and maintain a deep understanding of our IT systems and automotive programming tools.
  • Stay up-to-date with the latest technologies and trends in the industry, applying this knowledge to improve our support services.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements

  • Professional work history or training in IT or automotive systems.
  • Customer contact experience and strong communication skills.
  • Technical Support experience and a proven track record of resolving complex technical issues.
  • Self-motivated with a proactive approach to meeting and exceeding customer expectations.
  • Computer hardware and software experience, with a strong understanding of IT systems and automotive programming tools.
  • Substantial problem-solving abilities and a willingness to learn and adapt.
  • Ability to work and thrive in a team environment, maintaining a professional image at all times.
  • Exceptional communication and organizational skills, with a strong focus on customer satisfaction.
  • Dedication to excellent attendance and a commitment to delivering high-quality support services.

About Us

CRES EntServ Costa Rica, Limitada is a dynamic and innovative company that values its employees and customers. We're committed to creating a culture of learning, diversity, and inclusion, and we're dedicated to strong ethics and corporate citizenship. If you're a motivated and talented individual who is passionate about delivering exceptional support services, we'd love to hear from you.



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