Technical Support Specialist
hace 1 día
• Overview: At TDCR Tech Data Costa Rica, we're seeking a skilled Linux Technical Support Specialist to join our team. In this role, you'll be responsible for ensuring the smooth operation of our Linux infrastructure, providing top-notch technical support to our customers, and collaborating with our team to resolve complex issues.
• Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, or chat, ensuring they receive the assistance they need to resolve their issues.
- Collaborate with our team to identify and resolve complex technical issues, ensuring minimal downtime and optimal system performance.
- Stay up-to-date with the latest Linux technologies and trends, applying this knowledge to improve our systems and services.
- Develop and maintain accurate and detailed documentation of technical issues, resolutions, and best practices.
- Participate in on-call rotations, providing 24/7 support to our customers and ensuring seamless service delivery.
• Requirements:
- 1-2 years of experience in Linux technical support or a related field.
- Associate degree in Computer Science, Electrical Engineering, or a related field.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Strong knowledge of Linux systems, including configuration, troubleshooting, and security.
- Ability to work in a fast-paced environment, with a strong focus on customer satisfaction.
• What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
- Access to cutting-edge technology and training, ensuring you stay up-to-date with the latest industry trends.
- A diverse and inclusive team environment, with opportunities to collaborate with colleagues from around the world.
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