Onsite IT Support Specialist
hace 1 semana
About the Role:
As an Onsite IT Support Specialist at D-ploy, you will be responsible for providing technical assistance and troubleshooting services related to computer hardware and software, mobile devices, and other tech tools and products. Your primary goal will be to ensure seamless IT operations and provide prompt responses to IT-related questions from end-users.
Key Responsibilities:
• Provide first and second-level technical support via calls, tickets, and user interaction
• Document all end-user interactions in the customer ticket system 'Service Now'
• Create and maintain knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives
Requirements:
• Fluency in English and Spanish, with other languages being a plus
• 2+ years of experience in a similar role
• Strong problem-solving and analytical abilities
• Excellent communication skills and customer orientation
• Ability to prioritize and work self-sufficiently
• Team player with a supportive personality
What We Offer:
• Competitive salary and various benefits
• Flexible working conditions
• Vouchers for special occasions
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement opportunities
• Friendly and international working environment
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