IT Service Delivery Manager

hace 3 semanas


San José, San José, Costa Rica Boston Consulting Group A tiempo completo

About the Role

The IT Service Manager will lead the IT function at our Costa Rica Nexus office, guiding the planning and oversight of local IT service operations. The role involves managing senior business relationships, providing proactive solutions, and delivering high-quality support for our rapidly changing business needs.

Key Responsibilities

  • Manage senior business relationships and provide proactive solutions
  • Lead the IT function at our Costa Rica Nexus office
  • Guide the planning and oversight of local IT service operations
  • Deliver high-quality support for our rapidly changing business needs

Requirements

  • Bachelor's degree in technology or equivalent experience
  • Minimum of 5 years of experience in IT Service or a related field
  • Minimum 2 years team management experience in an IT related role
  • ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL process

About Our Team

You will work with a variety of local operational teams, including Office Services, Finance, and Human Resources, and interact with staff across the Southeast region and the WW IT function.



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