Business IT Solutions Specialist

hace 2 meses


San José, San José, Costa Rica World Fuel Services A tiempo completo

Company Overview

World Fuel Services is a global energy management company that thrives in an entrepreneurial and culturally-diverse environment. Our high-performance culture drives sustained growth, and we promote an environment where individuals can thrive.

About the Role

We are seeking a Business IT Solutions Specialist to assist Product Managers by scoping proposed solutions, leading to accurate cost and time estimates. The incumbent will facilitate requirements gathering, structure documentation, and present findings.

This role contributes to IT deliverables and produces simple Agile IT work products, including:

  • Acting as a liaison between business and technical team members through the solution delivery process.
  • Working with Agile practices and associated skills, including user story writing.
  • Detailed interrogation of Product Owners' needs and gathering functional and non-functional requirements.
  • Helping perform functional acceptance testing of enhancements, patches, and upgrades.
  • Performing system troubleshooting in a production support environment.
  • Assisting users in solving both functional and system issues within agreed-to service level agreements (SLAs).
  • Assisting in designing and formulating solutions.

Requirements and Qualifications

To succeed in this role, you should have:

  • A Bachelor's Degree in Information Technology, Computer Science, Engineering, or Finance.
  • 0-3 years of relevant prior experience beyond formal education.
  • The ability to understand complex technical concepts and present them in simple terms to non-technical team members and Product Owner.
  • Experience in documenting complex business requirements, functional specifications, and test scenarios.
  • An understanding of key AGILE concepts.
  • Excellent written and verbal communication skills.

Estimated Salary: $65,000 - $90,000 per year, depending on location and experience.



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