Senior ServiceNow Technical Specialist
hace 1 mes
**About the Role:**
Fragomen, a leading global immigration services provider, is seeking an experienced ServiceNow administrator to join its growing technical team. As a key member of this team, you will work on implementing, integrating, and upgrading various ServiceNow features, driving value by implementing new workflows and modules. You will participate in all technical aspects of delivering complex business requirements on the ServiceNow platform.
- This role will be based in Costa Rica.
**Your Impact as a Senior ServiceNow Technical Specialist with Fragomen:**
- Administer the ServiceNow platform
- Perform administration, development, documentation, and technical support of the ServiceNow platform and integrations, including Service Portal, MID server Administration, Active Directory integration, SCCM integration, etc.
- Use ServiceNow Business Rules, Client Scripts, Glide Records, and Access Control Lists
- Collaborate effectively with team members to achieve project goals and produce high-quality deliverables
- Contribute to multiple business unit projects using your knowledge of ServiceNow to enhance project efficiency
- Demonstrate flexibility by delivering on various project roles, including documentation, testing, and training
- Innovate and identify solutions that can be reused in the future as we mature our ServiceNow footprint
- Proactively maintain up-to-date ServiceNow skills and contribute to the ServiceNow roadmap and thought leadership
**Requirements:**
- Previous experience with ServiceNow administration
- Comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as: ITOM, HR, CSM, UX, ITAM, ITBM, and CMDB)
- Experience implementing Core Process Areas: Incident, Problem, Change, Service Catalog, Service Portal, Request, CMDB, and Knowledge
- At least 2 additional process areas outside of Core and at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities)
- Experience working with Agile teams, methodologies, and tools in a virtual environment
- Passion for advising and guiding teams and peers on how to get the most out of the product and learning the latest product features
- Love of working in a fast-paced and collaborative environment
**Additional Skills and Benefits:**
- ServiceNow certifications, such as ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist
- We offer employees a range of benefits, including paid time off, insurance, and other financial benefits. Learn more about these on our website. Estimated annual salary for this position: $80,000-$120,000 based on location and experience.
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