ServiceNow Software Engineer

hace 2 semanas

San José, San José, Costa Rica Splunk A tiempo completo
ServiceNow Developer Job Description

Splunk is a leading enterprise technology company that aims to build a safer and more resilient digital world.

We're seeking a skilled ServiceNow Software Developer to join our team. As a ServiceNow Developer, you will play a crucial role in designing and developing our ServiceNow solution.

Key Responsibilities:
  • Manage CMDB health, integrations, Discovery, and Service Mapping
  • Ensure system improvements are successfully implemented
  • Handle incidents per published SLAs, ensure system stability by leading required maintenance schedule, and addresses system issues impacting SLAs
  • Implement ServiceNow workflows that integrate with external web services
  • Design and develop a workflow framework that can be applied to many workflows and continuing to seek new opportunities to improve our current manual processes
  • Provide standard methodologies for guiding adoption and influencing the customer to make investments in the solution
  • Define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics
  • Contribute to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer-term goals and objectives of IT and SNOW's customers
Requirements:
  • Bachelor's degree or equivalent experience, typically 8+ years of overall ITSM experience and 4+ years' experience developing on the ServiceNow platform
  • ServiceNow Certified Systems Administration (CSA) certification
  • ServiceNow Certified Application Developer certification
  • ITIL V3 Foundation or above
  • Experience in HTML, CSS, JavaScript, AJAX
  • Experience of one popular web framework - React, AngularJS
  • Solid experience working with CMDB and Software and Hardware Asset Management modules in ServiceNow
  • Ability to develop web services such as Scripted REST APIs and Rest Messages
  • Experience integrating to multiple data sources used to populate the CMDB (SOAP, REST, Webhooks, and JSON as well as JDBC and file imports)
  • Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc.
  • Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc.
  • Experience with upgrades and skipped update remediation
  • Excellent communication skills
Preferred Qualifications:
  • Experience using the Agile/Scrum methodology to define and deliver development work
  • Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
  • ServiceNow Service Portal micro-certifications
  • ITIL V4 Foundation or above
  • Software Asset Management experience / certification

Splunk is an Equal Opportunity Employer

We believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.

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