ServiceNow Software Engineer
hace 1 mes
Splunk is a leading enterprise technology company that aims to build a safer and more resilient digital world.
We're seeking a skilled ServiceNow Software Developer to join our team. As a ServiceNow Developer, you will play a crucial role in designing and developing our ServiceNow solution.
Key Responsibilities:- Manage CMDB health, integrations, Discovery, and Service Mapping
- Ensure system improvements are successfully implemented
- Handle incidents per published SLAs, ensure system stability by leading required maintenance schedule, and addresses system issues impacting SLAs
- Implement ServiceNow workflows that integrate with external web services
- Design and develop a workflow framework that can be applied to many workflows and continuing to seek new opportunities to improve our current manual processes
- Provide standard methodologies for guiding adoption and influencing the customer to make investments in the solution
- Define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics
- Contribute to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer-term goals and objectives of IT and SNOW's customers
- Bachelor's degree or equivalent experience, typically 8+ years of overall ITSM experience and 4+ years' experience developing on the ServiceNow platform
- ServiceNow Certified Systems Administration (CSA) certification
- ServiceNow Certified Application Developer certification
- ITIL V3 Foundation or above
- Experience in HTML, CSS, JavaScript, AJAX
- Experience of one popular web framework - React, AngularJS
- Solid experience working with CMDB and Software and Hardware Asset Management modules in ServiceNow
- Ability to develop web services such as Scripted REST APIs and Rest Messages
- Experience integrating to multiple data sources used to populate the CMDB (SOAP, REST, Webhooks, and JSON as well as JDBC and file imports)
- Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc.
- Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc.
- Experience with upgrades and skipped update remediation
- Excellent communication skills
- Experience using the Agile/Scrum methodology to define and deliver development work
- Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
- ServiceNow Service Portal micro-certifications
- ITIL V4 Foundation or above
- Software Asset Management experience / certification
Splunk is an Equal Opportunity Employer
We believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.
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