Enterprise Cybersecurity Solutions Specialist

hace 1 semana


San José, San José, Costa Rica Microsoft A tiempo completo
About the Role

We're seeking a highly skilled Enterprise Cybersecurity Solutions Specialist to join our team at Microsoft. As a key member of our Security, Compliance, Identity and Management (SCIM) team, you'll play a critical role in enabling Microsoft's collective Security strategy and delivering exceptional customer experiences.

Responsibilities
  • Troubleshooting and Resolution
    • You'll review complex technical issues, collaborate with customers to understand their concerns, and ensure timely resolutions.
    • Through problem-solving, collaboration, and research, you'll resolve customer issues, perform in-depth product troubleshooting, and remediate as needed.
    • Additionally, you'll work closely with cross-functional teams to address technical issues that span multiple products or services.
  • Readiness and Enablement
    • You'll contribute to the development and implementation of readiness programs designed to enhance the skills of our Technical Support Engineers.
    • Mentorship is another key aspect of this role, where you'll develop readiness content and guide new team members in their technical journeys.
  • Product and Process Improvement
    • By leveraging your expertise, you'll provide valuable feedback to senior engineers and serviceability teams on product functionality and identify potential defects for escalation.
    • You'll also apply your knowledge of automated tools to suggest improvements and highlight process gaps for resolution.
Requirements
  • A minimum of 3 years' experience in technical support, technical consulting, or information technology.
  • Bilingual proficiency in English and Spanish, with the ability to meet Microsoft's security screening requirements.
Compensation and Benefits

This position offers a competitive salary of approximately $95,000 per year, along with a range of benefits including medical, dental, and vision coverage, 401(k) matching, and opportunities for professional growth and development.

About Microsoft

At Microsoft, we're dedicated to empowering every individual and organization on the planet to achieve more. Our mission is rooted in innovation, collaboration, and a growth mindset. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to apply.



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