Cybersecurity Technical Support Specialist
hace 21 horas
As a leader in the technology industry, Microsoft is dedicated to empowering every person and organization on the planet to achieve more. Our company values of respect, integrity, and accountability guide our actions and decisions, creating a culture of inclusion where everyone can thrive.
Job OverviewWe are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team. This role will be responsible for providing top-notch technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer concerns.
Responsibilities- Response and Resolution: Review complex issues, contact customers to understand their concerns, and utilize troubleshooting tools to help resolve customer issues.
- Technical Troubleshooting: Perform in-depth product troubleshooting and remediation as needed, documenting technical work and research.
- Cross-Team Collaboration: Collaborate with resources from other groups as needed to resolve moderately complex customer issues.
To be successful in this role, you will need:
- 3+ years of technical support, technical consulting experience, or information technology experience.
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field, or equivalent experience.
- Business level fluency in English and Spanish.
This role offers a competitive salary of $120,000 per year, flexible working hours, and opportunities for career growth and development. As an employee of Microsoft, you will have access to a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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