Cybersecurity Support Specialist

hace 1 día


San José, San José, Costa Rica Microsoft A tiempo completo
Job Description

We are seeking a highly skilled Cybersecurity Support Specialist to join our team at Microsoft. As a member of our Customer Service & Support organization, you will play a critical role in delivering exceptional support experiences to our customers.

Responsibilities
  • Provide timely and effective resolution of complex technical issues through problem-solving, collaboration, and research.
  • Collaborate with cross-functional teams to resolve moderately complex customer issues.
  • Develop and maintain deep product knowledge and stay up-to-date on the latest security trends and technologies.
  • Assist in the implementation of end-to-end readiness programs to ensure seamless support experiences for our customers.
Requirements
  • 3+ years of experience in technical support, technical consulting, or information technology.
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Business-level fluency in English and Spanish.
  • Ability to meet Microsoft's security screening requirements.
Salary and Benefits

The estimated annual salary for this position is $120,000 - $180,000, depending on location and experience. Microsoft offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.

About Microsoft

Microsoft is committed to empowering every person and organization on the planet to achieve more. Our mission is to build technology that helps people realize their full potential. We value diversity, equity, and inclusion and strive to create a workplace culture that reflects these values.



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