Cybersecurity Specialist

hace 7 horas


San José, San José, Costa Rica Now Digital Talent A tiempo completo

About Now Digital Talent

Now Digital Talent is seeking a highly skilled Cybersecurity Specialist to join our team. The successful candidate will be responsible for monitoring and detecting fraudulent activities in customer transactions while ensuring a secure environment for our clients.

Salary

The estimated annual salary for this role is $80,000-$120,000, depending on experience.

Job Description

Fraud Prevention and Detection

The Cybersecurity Specialist will be responsible for:

  • Monitoring transactions for signs of suspicious or fraudulent activity;
  • Responding to customer inquiries regarding account security and fraud prevention;
  • Investigating and resolving fraudulent cases through detailed analysis and communication with clients;
  • Escalating complex fraud cases to higher levels of security when necessary;
  • Maintaining accurate records of fraud investigations, resolutions, and reporting;
  • Staying updated on the latest trends in fraud and security to mitigate risks.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous experience in a fraud prevention or security role, preferably in a call center or customer service environment;
  • Familiarity with financial transactions, digital fraud prevention tools, and techniques;
  • Strong analytical and problem-solving abilities;
  • Excellent verbal and written communication skills in English;
  • Attention to detail and the ability to work in a fast-paced environment;
  • Strong customer service skills, with the ability to explain complex security concepts to non-technical customers.

Benefits

We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

Work Conditions

This role may require working weekends and holidays as fraud prevention is a 24/7 operation. The ideal candidate will be able to work in a fast-paced call center environment and maintain a high level of accuracy and attention to detail.



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