Training Facilitator

hace 4 semanas


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Job Summary

Bill Gosling Outsourcing is seeking a skilled Training Facilitator to join our team. As a key member of our Learning and Development department, you will be responsible for creating engaging training materials and delivering high-quality training sessions to our employees.

Key Responsibilities

  • Create presentation and training materials involving design, layout, and content development for in-person, remote, and computer-based training modules.
  • Facilitate classroom training with new hires and provide feedback on their performance.
  • Interact positively with members of all seniority levels across the business to help problem-solve and foster our company culture.
  • Work with Subject Matter Experts, Management, and others to create training objectives, material, and content.
  • Learn new knowledge, software, and innovate while collaborating with others.
  • Design systems and/or tools to measure and report on the effectiveness of training.
  • Train team members on various topics, including applicable government regulations, company strategies, systems, policies, procedures, practices, leadership, soft skills, software, and more.
  • Work with the global training team to enhance their capabilities, champion best practices, and support functional trainers.
  • Provide feedback on training experiences and trainee performance.
  • Train new staff on applicable government regulations and company strategies, systems, policies, procedures, and practices.

Requirements

  • Certificate in adult education or equivalent experience.
  • College diploma or university degree in a designated field, an asset.
  • Minimum 6 months facilitation experience (or equivalent) plus 2 years successful management experience in a training function, or equivalent experience at Bill Gosling or elsewhere.
  • Demonstrated experience in leadership, innovation, and an understanding of adult learning principles and technology, preferred but not required.

Reports to: Manager, Learning and Development / Managing Coach Operations


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