Training Associate

hace 4 semanas


San José, San José, Costa Rica Wns Global Services A tiempo completo

**About WNS Global Services**

At WNS Global Services, we strive to deliver exceptional business process management solutions to our clients. Our team of experts is dedicated to understanding our clients' businesses and creating impactful solutions that drive agility and excellence into their processes.

**Job Summary**

We are seeking a highly skilled Training Associate to join our team. As a Training Associate, you will be responsible for conducting training sessions, ensuring quality certification, and maintaining vertical hygiene. You will work closely with internal stakeholders and clients to deliver high-quality training reports and ensure timely communication.

**Key Responsibilities**

  1. Conduct training sessions and ensure quality certification by meeting throughput, FCR, and learning curve targets.
  2. End-to-end responsibility of training deliverables, including throughput, certification, and early production performance.
  3. Ensure timely sharing of training reports with internal stakeholders and clients.
  4. Manage internal communication with peers, stakeholders, and clients, including reports, reviews, and audits.
  5. Develop in-depth understanding of TNI/TNA process and make recommendations for process improvements.

**Requirements**

  • Graduate/Post Graduate degree.
  • Minimum 6 years of overall work experience, with at least 4 years of experience in Training.
  • Strong verbal communication skills, including ability to have relevant conversations related to the process.
  • Strong English language skills and ability to understand and comprehend accurately.
  • Ability to have robust conversations while maintaining a high level of customer service with different stakeholders and clients.

**What We Offer**

At WNS Global Services, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual with a passion for training and process improvement, we encourage you to apply for this exciting opportunity.


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