Complaint Owner Evaluator – Senior Process Associate Expert
hace 6 días
Job Overview
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Role Summary
We invite applications for the role of Complaint Owner Evaluator – Senior Process Associate Expert in English at our San Jose location. This position involves evaluating discovery reports for medical devices distributed by our client and generating FUC codes to determine if investigations are required.
Daily Responsibilities
Key accountabilities include:
- Evaluating technical aspects of discovery reports and generating FUC codes using the RSA Risk Summary App.
- Performing Tier determinations to identify if further investigation is needed.
- Closing complaints by integrating FUC codes into the ETQ database.
- Supporting the training of employees on complaint processes and regulatory requirements.
- Explaining complaint files during audit situations.
Required Skills and Qualifications
To be successful in this role, you will need:
- An engineer or similar degree.
- Product/procedure knowledge in multiple product groups.
- Specific local language requirements (discovery report in local language).
- Good MS Office skills, particularly in Excel.
- Excellent organization and communication skills.
Benefits and Career Growth
At Genpact, we offer an attractive salary, benefits package, and opportunities for career growth. You will work in a multicultural environment, receive various training, and enjoy flexibility in choosing your workplace.
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