Senior Process Optimization Lead

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

At Amazon Support Services Costa Rica Srl - B20, we are seeking a highly skilled Senior Process Optimization Lead to drive process improvement and lead a team of driven associates analyzing systemic issues and implementing solutions.

**Job Overview**

This is a full-time position that offers a competitive salary of $85,000 per year, plus benefits.

**Key Responsibilities:**

Process Identification and Documentation:

Analyze and document business processes using value-stream mapping techniques and tools like MS Visio. Develop detailed process maps, flowcharts, and value-stream maps emphasizing end-to-end visualization.

Mapping and Analysis:

Identify areas for improvement and optimization by evaluating processes for effectiveness and efficiency. Develop key performance indicators (KPIs) for processes and regularly assess performance.

Stakeholder Collaboration:

Work closely with cross-functional teams to validate and enhance process documentation. Build a closed loop optimization system to support the program.

Standardization and Best Practices:

Drive the standardization of processes across the organization, leveraging business process modeling notations (BPMN2.0) best practices.

Continuous Improvement:

Establish KPIs for processes and regularly assess performance, driving end-to-end delivery and communicating results to senior leadership.

As a Senior Process Optimization Lead at Amazon Support Services Costa Rica Srl - B20, you will have the opportunity to work on complex problems, develop your skills, and contribute to the success of our team.



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