Global HR Process Optimization Specialist
hace 2 meses
Pfizer's Global Business Services (GBS) is seeking a highly skilled Global Process Optimization Manager to join our team. As a key member of our Core HR Services organization, you will be responsible for enabling a best-in-class employee experience by providing experience design and process optimization expertise to a team responsible for global core HR administration processes design and implementation.
Key Responsibilities:
- IDentify, prioritize and drive global CHRS processes optimization and standardization initiatives.
- Own, update and provide guidance on the Core HR Services Service Catalog, as well as update the GBS Playbook for CHRS.
- Track and audit global process operations for excellence (quality, efficiency, effectiveness and impact); including reviewing process standards, volumes of operation and staffing.
- Define and agree on processes SLAs, OLAs and operating metrics with support of HR strategy.
- Serve as the lead point of contact with critical stakeholders for Global cyclical activities (global COEs, Senior Leaders) ensuring global readiness for upcoming cycles; process improvements and third party vendor readiness.
- Partner with the regional Core HR Services organization that works in the overall context of Pfizer's Global HR Service Delivery model
- Maintain existing global standardization and govern future standardization; while incorporating input from other Colleague Services teams to prioritize and deliver enhancements, which optimize benefits for and across multiple functions.
- Implement all process re-engineering of functional requirements to achieve the process improvements needed to satisfy evolving customer needs.
Requirements:
- Minimum of 5 years of HR functions, employee experience, process design, project management and/or operations experience, a minimum of 2 years of HR service delivery
- Bachelor's degree in Human Resources, Business Management, Organization Development, Management Information Systems, Information Technology or a related field.
- Detailed understanding of HR business processes, data access stewardship, HR programs & policies and service delivery
- Ability to provide guidance to ensure the regional process leads effectively, accurately, and consistently applies process standards
- Proven background and hand-on experience in customer experience; process and continuous improvement methodologies
- Strong coaching and consulting skills and ability to influence decisions to a positive business outcome
- Ability to work across business units and geographies and service colleagues across the region.
- Demonstrated strategic and analytical thinking skills; ability to translate strategy to a tactical, executable level
- Experience leading multiple projects concurrently, demonstrating a pragmatic approach and results orientation.
- Ability to resolve escalated issues and problems quickly, efficiently, and independently.
- Excellent verbal and written communication skills, proficient in English.
Preferred Qualifications:
- Experience working with global HR service centers, transitioning work from HR to a centralized shared services team.
- Experience working with HR enabling technologies including call center and case management tools. Workday and ServiceNow / SalesForce experience
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